Position Description & Qualifications
Have successfully completed all necessary HERO Operator training requirements to be certified as a HERO Operator.
Exhibit personality traits that enable them to remain calm and prioritize tasks during chaotic and stressful situations.
Be able to walk unassisted a minimum of 300 yards, access the underside of vehicles, lift and carry up to 50 pounds.
Pass a criminal history check and drug test
Have no major traffic offenses (e.g., reckless driving, driving under the influence of intoxicants, failing to perform the duties of a driver, criminal driving while suspended or revoked, fleeing or attempt to elude a police officer) in the last 24 months.
Have no felony revocation of driving privileges or felony or misdemeanor driver license suspension within the last 24 months.
Have no careless driving conviction in the last 12 months.
Have no more than one moving traffic violation in the last 12 months. Have no more than two moving violations on driving record within the past three years.
Monitoring the safety of roadways regarding vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to equipment and
large materials on state roadways, and general incident/congestion scenarios.
Provides roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.)
Works closely with other first responders at highway incidents.
Provides incident response, on-scene traffic control and limited first aid
Provides Traffic Incident Management services
Accepts personal responsibility of all work output in the HERO vehicle
Is aware that position is subject to shift work including overnight, weekends, and holidays
All team members shall:
Preferably be able to speak and write basic Spanish with the ability to receive, give, and understand written and oral instructions.
Possess a valid state of Texas driver license
Have knowledge of basic vehicle maintenance
High School Diploma/GED
Able to fulfill shift work assignments ranging from 8-12hrs a day to include weekends
Dependable/reliable transportation
Ability to work in all weather-related conditions as essential personnel
Influence (DUI) or Driving While Intoxicated (DWI) incidents on driving record within the past three years. Adhere to the HERO SONot be intoxicated or under the influence of alcohol or any controlled substance or medical prescription or any other drug that causes impairment anytime while working in a facet under the described HERO contract. To include, but not be limited to:
Not have the smell of alcoholic beverages while on duty.
Not ingest alcoholic beverages within eight hours of coming on duty.
Not possess or use any illegal drugs or illegally use any drug while employed.
Adhere to all prescription medication instructions as related to driving or operating machinery.
Not be allowed to work when impaired in anyway which will result in the immediate and permanent removal of any personnel reporting to work in an impaired state as referenced above.
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range:
The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits:
Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
