Bilingual Collections Specialist (English/Spanish)
Location: Charlotte
Schedule: Full-Time
Compensation: Competitive Base Pay + Monthly Performance Incentives
Earning Potential: Up to $60,000+ annually
About the Opportunity:
We are seeking a professional, results-driven Bilingual Collections Specialist (English/Spanish) to join our growing Finance team. This position is responsible for managing past-due accounts, negotiating payment arrangements, and maintaining positive client relationships while supporting the organization's collection and revenue objectives. The ideal candidate is an effective communicator with strong negotiation skills, a customer-focused approach, and the ability to balance professionalism with empathy during sensitive financial discussions.
Key Responsibilities:
Contact clients by phone, email, and text regarding outstanding account balances.
Negotiate payment arrangements and secure commitments for payment.
Monitor delinquent accounts and follow up on missed or broken payment agreements.
Research and resolve account discrepancies, billing concerns, and client inquiries.
Maintain accurate and detailed records of all client communications and collection activities.
Deliver professional, respectful, and solution-oriented customer service.
Meet established collection goals, productivity standards, and quality expectations.
Collaborate with internal departments to facilitate account resolution and client satisfaction.
Required Qualifications:
Fluent in English and Spanish, both written and verbal.
High School Diploma or GED.Minimum of two (2) years of experience in collections, customer service, call center operations, account management, or a related field.
Strong communication, negotiation, and conflict-resolution skills.
Ability to manage challenging conversations with professionalism and tact.
Proficiency with basic computer applications and data entry.
Excellent organizational and time-management skills.
Preferred Qualifications:
Previous collections experience.
Experience using CRM, collections, or accounting software.
Knowledge of accounts receivable and payment processing practices.
Experience working in a performance-driven environment with measurable goals and metrics.
Desired Competencies:
Professional phone presence and active listening skills.
Strong attention to detail and accuracy.
Persistence, resilience, and a results-oriented mindset.
Ability to prioritize multiple tasks in a fast-paced environment.
Commitment to providing exceptional client service.
Compensation & Benefits:
We recognize and reward performance while providing a comprehensive benefits package designed to support our employees and their families.
Benefits include:- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays 401(k) with Company Match
- Monthly Performance Incentives
- Professional Growth and Advancement Opportunities
Apply TodayIf you are a bilingual professional with a strong work ethic, a commitment to customer service, and a desire to earn up to $60,000+ annually through base compensation and performance incentives, we encourage you to apply and become part of our growing team.
Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
