Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Title: Trainer (Call Center/1st Party Collections)
Location: Port St. Lucie, FL (On-Site)
Pay: $21.00/hour
Benefits:
Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.
Role Overview:
The Trainers' central role revolves around enhancing employee competencies and performance. This includes designing training courses, leading training sessions, assessing the training's impact, and providing one-on-one mentorship. Your goal is to ensure that the workforce is skilled, confident, and aligned with the AllianceOne and TP values and corporate goals.
Role-Based Accountabilities:
- Maintain and facilitate AllianceOne and/or client curricula to support new hire and existing employee development
- Create and continuously update training manuals, handouts, and instructional materials that cater to the needs of all learners.
- Deliver structured training sessions using various training methods encompassing both group and one-on-one scenarios to maximize learning outcomes.
- Regularly evaluate the competencies of employees and identify areas where development is required, tailoring your instructions to close these gaps.
- Track and report on the effectiveness of training programs, ensuring that the transfer of knowledge meets the organization's objectives.
- Ensure that all records and content remain up to date in the appropriate systems
- Keep abreast of the latest developments in instructional design and training methods to provide innovative and effective sessions.
- Gather and analyze feedback to refine future training for better results.
- Organize training schedules, venues, and resources, ensuring seamless delivery of all programs.
- Partners with and support managers to assist them in carrying out their responsibilities on training matters.
- May perform other duties as requested not specifically addressed in this document
- Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support:
- EBITDARevenueHigh Performance Culture
- Personal Development
- Expected Deliverables:
- Create structured training plans and develop comprehensive training programs that align with the company's and clients' objectives
- Conduct engaging and effective training sessions
- Utilize clear communication and interactive learning techniques to maintain participant interest.
- Drive continuous improvement by actively seeking out efficiency in current process and deliverables
- Implement feedback surveys and analyze employee performance data to measure if the learning outcomes meet the training objectives
Qualifications:
Work/Training Experience 2+ years delivering contact center or financial services training to adult learners, with measurable class outcomes.
Experience and proficiency in creating and executing training modules tailored to the needs of the job.
Experience evaluating trainee performance and program effectiveness through regular feedback and testing.
Experience demonstrating strong presentation and facilitation skills to effectively impart knowledge in a corporate setting.
Experience working closely with leadership to identify training needs and design appropriate initiatives.
Education and Certifications:
High School Education or equivalent Bachelor's degree, Certifications, or equivalent in relevant work experience AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careersFor additional information on AllianceOne visit our website at www.allianceoneinc.com
