Service Porter Service Porters are the backbone of the Service Department. They help us live our Mission daily by assisting the store to maintain a clean and consistent environment thus ensuring we greatly exceed our customers expectations.
What Success Looks Like:
Understand and reinforce the Mountain Motorsports mission statement. Greatly exceed expectations. We do the unexpected, we achieve excellence through teamwork and we constantly improve.
Actively seeks out ways to improve efficiency in the service teams day.
Understands that our facility is a representation of who we are and strives to make it look the best it possibly can.
Constantly works to improve systems and processes that will bring value to our customers and team through cleaning, organization, and massive action.
Essential Duties and Responsibilities:- Manage the warehouse and storage environment to our high standards. This includes protecting against theft, safely storing units to protect from damage.
- Work with the service and parts departments to fulfill customer orders when attached to a sales unit.
- Properly schedule the day to assist the technicians to increase efficiency by pulling units and parts before they are needed
- Complete a daily walk of the yard and ensure all units are stored or locked as needed to minimize theft.
- Assist as needed with event load in and load out as requested. This includes after hours events.
- Proactively work to maximize the efficiency and organization of the department
- Cleaning of the warehouse, setup area, storage areas, and parking areas.
- Assist the service team as needed with taking out trash, organization and general clean up.
- Use company vehicles to transport units safely and timely while accurately tying down units for safe transport
- Regular Attendance is required to assist and communicate with the team. This job cannot be done remotely.
Qualification Requirements:
Time management: Employees must be able to understand the duties of his position and perform them without being told. Success is mastering what is next.
Attention to detail: Employees must be able to understand what the standards are for a clean work environment as well as what constitutes a clean vehicle that is going to be delivered to a customer.
Clean MVR: Must be able to drive a truck and trailer in the event that a unit must be physically delivered to the customer and approved by our insurance company.
Motorcycle Endorsement: Must be willing and able to get a Motorcycle Endorsement. We provide the classes.
Personal Hygiene: The team member must understand that oftentimes they are the first face a customer may see as they check their unit into our service department. The team member must be courteous and professional in their attire, hygiene, and when interacting with customers.
Physical Requirements:- Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.
- Frequent standing, walking and sitting
- The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.
- The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.
- Occasional lifting of up to 35 lbs
- Occasional pushing of up to 100+ lbs
Work Environment:- Occasional exposure to changes in temperature and humidity
- Frequent working with and around others
- Occasional work around mechanical parts
- Occasional exposure to hazardous chemicals
- Occasional work around moving objects, (including dogs and other service animals)
- Noise level is low to high
- There are some great perks when you join the Mountain Team :Fun Work environment
- Casual Atmosphere
- Paid Employee training
- Health Insurance including Dental and Vision
- Wellness Program
- Matching 401KPaid Time OffFinancial Peace University
- Generous discounts on purchases
- Opportunity for advancement
- Paid Manufacturer Training
- Vehicle purchase program
- Company paid life insurance
- Company paid Short term and long term disability insurance
- Team member recognitionEOE
