Public Safety Telecommunicator

Public Safety Telecommunicator You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. Employee Benefits available to NC A & T permanent employees include the following and more; Accrued Vacation and Sick Leave for Eligible Employees, Community Service Leave, Aetna State Health Benefits of North Carolina, NCFlex Vision, Dental, Flexible Spending Account, Life Insurance and more, 12 Paid Holidays, Teachers and State Employees Retirement System (TSERS), Optional Supplemental Plans 401k, 403b, 457b and 457, Employee Assistance Program (EAP), Campus Recreation Center Discount, University Bookstore Discount and more. This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station. Posting Details Position/Classification Title - Public Safety Telecommunicator Classification Type - SHRAPosition required to work during periods of adverse weather or other emergencies: - A - All Emergency and Pandemic On Site Minimum Experience/Education - High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. Preferred Years Experience, Skills, Training, Education - Two years of experience working in a communication or call center environment. Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of information required for documenting emergency situations and calls. Knowledge of emergency medical, fire, police, and other emergency terminology. Knowledge of emergency management procedures. Knowledge of the geography and street locations of the community served. Ability to provide clear instructions and guidance to callers in emergency situations. Ability to comprehend, interpret, and evaluate relevant information from various types of source materials. Ability to obtain and analyze facts to reach logical conclusions. Ability to obtain information from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work both independently and as part of a team. Ability to take accurate and complete messages. Ability to recognize incorrectly transmitted messages, codes, or error input. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Required License or Certification - Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. - On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site) Key Responsibilities and Related Competencies Required Competency - Office/Telecommunications Technology