Care Navigator Thornton, Colorado We're Excited You're Here! Looking to join a compassionate community dedicated to providing exceptional mental health outcomes? Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities. At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team! Employee's First Approach –At Community Reach Center, we prioritize an exceptional employee experience. We know that it's imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We're eager to work with passionate, forward-thinking, talented, team members. The Perks –We also believe our employees deserve an exceptional compensation and benefits package. Competitive compensation 401K with matching Wellness Program Health Insurance Reimbursement Allocation Medical, dental, and vision insurance Internal Opportunities & Free trainings Shift differential pay when applicable Bilingual stipend pay24/7 Employee Assistance Program to support mental health and a balanced lifestyle Opportunity for cross-licensure sponsorship if eligible & applicable Healthy Work Life Balance Excellent PTO & Paid Holiday Tuition Reimbursement Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.
About the Role:
The Care Navigator ("Navigator") is an integral member of Community Reach Center's Aware ("Division") Division. The Navigator provides navigation and support services to consumers through integrated behavioral healthcare services. The Navigator will utilize Case Management and Care Coordination Model that navigates the use of basic community resources as well as connecting consumers to needed resources through referring, linking, and advocating. Additionally, the Navigator will have other duties and responsibilities as determined from time to time by the Program Manager.
Essential Functions:
Ensures all relevant documentation and procedures are followed completely by all persons entering the Drop-In Center along with ensure all CRC information is updated for drop-in center hours, locations, groups, and classes.
Complete, organize and fill periodic updates of member information in a timely manner.
Collect and enter data in specified locations and as required by CRC and data entry standards, including food pantry, meals, outings/events/ and other services.
Facilitate or co-facilitate groups, discussions, or one-on-one services, and ensure that service data is completed and submitted accurately and timely while maintaining confidentiality of consumer records.
Answer phones and connects callers to needed information or other employees, including taking and delivering phone messages.
Provides customer service approach to consumers receive welcome and direct visitors and members to needed resources within the community and navigates said resources until consumer can maintain independently, acts as a liaison when necessary.
Enter new members into our EHR, Credible, and keep insurance updated; assist members with paperwork, general questions, sign in and outs, etc.
Keep greeters table and bulletin board organized and updated daily with current and/or relevant information.
Cross train other staff to improve efficiency and effectiveness of service delivery.
Core Competencies:
Flexibility and Adaptability: Demonstrates the ability to adjust to changing circumstances, priorities and new challenges while remaining effective and productive. Has a willingness to learn new skills and technologies. Can handle shifts in work arrangements, evolving company strategies, and unexpected problems with a positive attitude.
Reliability and Commitment: Demonstrates consistency and follow-through on assignments, meeting deadlines, and quality of work. Arrives on time, is prepared for meetings, communicates issues promptly, and takes responsibility for their actions by admitting and correcting mistakes. Shows commitment by being present, engaged and consistently putting forth their best effort to achieve goals.
Communication: Demonstrates the ability to convey and receive information clearly, concisely, and in the appropriate context. Has the knowledge and skills to convey information accurately, effectively, and appropriately in various professional situations.
Learning and Self-Development: Proactively improving one's knowledge and skills by continuously learning, understanding personal strengths and weaknesses, identifying areas for growth, seeking feedback, and building professional relationships.
Performance and KPI Alignment: Demonstrates accountability for role expectations by understanding and consistently working toward key performance indicators (KPIs) that have been provided by their manager and/or Human Resources. Uses KPIs to prioritize daily work, track progress, and measure outcomes over time (e.g., productivity, quality, timeliness, attendance, customer/service expectations, or other role-specific targets). Communicates proactively about barriers that may impact KPI performance, seeks clarification when expectations are unclear, and partners with leadership to develop action steps that support improvement and sustained results.
Code of Conduct and Employee Handbook Compliance and policy and procedures (Emotional Intelligence): Demonstrates professionalism and integrity by understanding and consistently adhering to the organization's Code of Conduct and Employee Handbook expectations. Follows workplace policies and procedures (e.g., confidentiality, respectful workplace standards, safety requirements, timekeeping, appropriate use of technology, and ethical decision-making). Seeks guidance when unsure about a policy, completes required training as assigned, and promptly reports concerns through appropriate channels. Represents the organization appropriately in interactions with coworkers, clients/customers, and community partners, maintaining conduct that supports a safe, respectful, and accountable workplace culture. The ability to self-regulate and recognize the effects of your behavior on others.
Qualifications:- Requires Bachelor's Degree in Health Management, Business Administration or another related field 1+ years of experience in a similar management role is required
- Communication, organization, time management and clinical skills.
- Bilingual Spanish preferred
Schedule:
On-site position; rotating work schedule of Mon-Fri and Tue-Sat. Work is performed in a sometimes fast-paced, member-facing milieu. Primary duties include welcoming and registering new members, orienting them to programming, and completing and submitting documentation in EHR.Pay Information:$24-$27/hrApplication Deadline: Accepting applications on an ongoing basis So—what do you think? If you've come this far, we're eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely. At Community Reach Center, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health outcomes for our consumers & employees. Community Mental Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
