TevaWe're Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it's innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we're dedicated to addressing patients' needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Founded in 1992, Anda Inc. is an independent, wholly owned subsidiary of Teva Pharmaceutical Industries Ltd. As the 4th largest pharmaceutical wholesaler, we play an important role in the healthcare supply chain by providing distribution services across a broad portfolio of products throughout the United States, Puerto Rico, and the U.S. Virgin Islands. At Anda, you will be part of a collaborative, high-performing team focused on supporting our customers and the patients they serve. We value fresh thinking, shared accountability, and a commitment to doing what's right for our customers and communities. Here, you will have the opportunity to grow your career, contribute to meaningful work, and be part of an inclusive culture where collaboration and purpose come together in support of better health. Our Team, Your ImpactA Collections Admin III is responsible for managing a portfolio of customer accounts. They will analyze payment trends, resolve upper-level collection issues, initiate collection activities, reduce outstanding receivables, perform account reconciliations, provide customer service and maintain accurate records to ensure timely payment of outstanding receivables. How You'll Spend Your DayEssential Areas of Responsibility: Manage a large portfolio of accounts while providing superior customer support. Perform in-depth account analysis to identify payment trends, credit risks, and root causes of delinquencies. Manage a high volume of inbound and outbound customer calls, providing support with payment inquiries, portal navigation, and account-related needs. Initiate collection activities including outbound calls, emails, and formal notices. Resolve billing disputes and collaborate with internal departments to ensure timely resolution. Assist with order release/hold based on account status and thresholds. Escalate accounts to management based on account history and risk assessment. Document all collection efforts in the system with accuracy and detail. Participate in process improvement initiatives related to collection processes. Partner with cross-functional teams (Credit, Sales, Cash Application, and Customer Service) to resolve billing disputes, reconcile unapplied payments, and maintain excellent customer service standards. Work to reduce unapplied or unidentified funds. Initiate refunds and make recommendations to management for bad debt. Your Skills and Experience Any equivalent combination of education, training and experience that fulfills the position's requirements will be considered.
Education/Certification/Experience:
Associate's degree in accounting, Finance, or equivalent work experience. Minimum of 2 - 4 years of business-to-business collections experience.
Skills/Knowledge/Abilities:
Strong understanding of collections processes and credit policies. Exceptional communication, negotiation, and customer service skills. Ability to work independently and manage time effectively in a fast-paced environment. Ability to work flexible shifts as required. Pharmaceutical experience preferred but not required. Experience working with large volumes of accounts in a B2B environment. Intermediate Microsoft Excel skills required (e.g., VLOOKUP, Pivot Tables). Experience in Accounting systems required (e.g., JDE, HighRadius, AS400). Bilingual (Spanish) is a plus.
Travel Requirements: Not required.
Physical Requirements:
Sitting for extended periods at a workstation or mobile equipment. Visual Acuity: Perform computer work, prepare and analyze data, and extensive reading.
Working Environment:
May be required to wear personal protective equipment (PPE) as needed on-site visits (i.e., safety glasses, hearing protection, gloves, etc.).How We'll Take Care of YouAt Teva, better health starts from within, and that includes you. From day one, you'll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you'll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you'll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.
We offer a competitive benefits package, including:
Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
Life and Disability Protection: Company paid Life and Disability insurance.
Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible, Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
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Teva's Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Important notice to Employment Agencies - Please Read Carefully
Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
