Workplace Experience Supervisor

Position Summary: The Supervisor, Workplace Experience is responsible for leading a team of four Concierge Associates in delivering an elevated workplace hospitality experience within a corporate office environment. This role oversees daily concierge operations, workplace presentation standards, meeting and event execution, conference room operations, inventory management, and facilities coordination. The Supervisor serves as a key point of contact for employees, clients, visitors, vendors, and business partners, ensuring a seamless, professional, and client-focused workplace experience.

Leadership & Team Management: Supervise, coach, and develop a team of four Concierge Associates. Establish and maintain high standards for customer service, hospitality, and workplace operations. Conduct team meetings, training sessions, and performance discussions. Ensure appropriate staffing coverage and service support across all workplace functions. Serve as the escalation point for service-related issues and concerns.

Concierge & Workplace Hospitality: Oversee daily concierge operations and front-of-house services. Deliver an exceptional experience for employees, clients, and visitors. Support executive visits, VIP meetings, and client engagements. Maintain a professional, welcoming, and client-ready workplace environment. Identify opportunities to enhance workplace hospitality and employee experience.

Event & Meeting Management: Plan, coordinate, and execute meetings, corporate events, employee engagement activities, and client functions. Lead weekly event planning meetings with stakeholders and support teams. Maintain and manage the office event calendar and event tracking tools. Communicate event requirements, timelines, and updates to meeting hosts and stakeholders. Coordinate event logistics, including room setup, catering, audiovisual support, signage, and special requests. Provide on-site event support to ensure successful execution and a positive attendee experience.

Conference Room Operations: Oversee meeting room readiness and presentation standards. Coordinate setup and reconfiguration of conference rooms and multipurpose spaces, including boardroom, classroom, theater, and collaborative layouts. Conduct room inspections to ensure spaces are fully prepared prior to meetings and events. Partner with technology teams to address audiovisual and room functionality needs.

Catering & Hospitality Programs: Coordinate catering services for meetings, events, executive functions, and client engagements. Manage catering orders, vendor communication, setup, refresh services, and breakdown activities. Ensure food and beverage presentations meet hospitality and service standards. Oversee pantry operations and maintain hospitality spaces in an organized, fully stocked condition.

Facility Inspections & Coordination: Conduct routine floor walks and workplace audits to ensure cleanliness, safety, functionality, and presentation standards are maintained. Inspect conference rooms, pantries, reception areas, common spaces, and storage areas. Identify facility-related issues and coordinate corrective actions. Submit, monitor, and follow up on maintenance and repair tickets. Partner with facilities teams, building management, and vendors to resolve workplace issues.

Inventory & Operational Management: Manage inventory of office supplies, pantry products, hospitality items, and event materials. Coordinate ordering, receiving, stocking, and replenishment activities. Conduct inventory audits and maintain accurate records. Monitor supply levels and identify opportunities to improve efficiency and reduce waste. Maintain workplace reports, event tracking logs, inventory records, and operational metrics.

Education & Experience: College degree preferred or equivalent professional experience.3-5 years of experience in hospitality, concierge services, workplace experience, event management, conference services, facilities coordination, or related fields. Previous supervisory or team leadership experience preferred.

Skills & Competencies: Strong hospitality and customer service orientation. Excellent leadership, communication, and interpersonal skills. Strong organizational and project management abilities. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and problem-solving skills. Proficiency with Microsoft Office Suite, Outlook, Teams, and workplace management systems. Experience with event management, room reservation, and facilities ticketing platforms preferred. Pay Range$23 - $24 USDWhat We OfferCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPSSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are