Description
Job Title: Tasting Room Ambassador – Main Street
Location: Main Street Tasting Room
FLSA Classification / Pay Type: Non-Exempt / Hourly
Salary Grade: DOE (Depends on Experience) + tips and commissions
Reports To (Title): Hospitality Manager
Direct Reports: None
Date Created or Revised: 07-31-26 (orig.); 09-17-26 (rev.)
Summary:
As a Tasting Room Ambassador, you are the face of our brand and the vessel through which we share our wine through intimate experiences with all our guests. You highlight our dedication to 100% Texas wines, our winegrowing philosophy, and our dedication to terroir and unique wines. You showcase our Main Street tasting room, bringing an intimate taste of our estate-grown Texas wines to guests in the heart of town. Most importantly, you have the ability to create a memorable tasting experience for every guest, acting as a brand ambassador and effectively communicating our winery philosophy in a steady paced environment, with a focus on our guests.
At William Chris Wine Company we are always looking for talented candidates. We would like to have your information on file when we do have openings within our team.
Compensation Includes
Competitive hourly pay + gratuity
Overtime pay at 1.5x regular rate for hours worked beyond 40/week, per the Fair Labor Standards Act (FLSA)
Gratuity pooling/allocation administered in compliance with FLSA §3(m) and the Texas Minimum Wage Act
Healthcare benefits for full-time employees
Opportunities for training
50% discount on most wines in the WCWC portfolio
Free monthly wine allocation depending on tenure
Access to the Hill Country Wine Academy courses at a discounted rate
A great team to work with in a beautiful environment
...and more!
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Share our wine experience with our guests by discussing our vineyards, our winegrowing philosophy, and our minimalistic & artistic approach to winemaking
Adhere to all TABC requirements including but not limited to avoiding overserving any guest(s), avoiding serving any underage guest(s), and maintaining a current TABC certificate
Sell our wine and present our wine club and alternative experiences to all guests
Enhance the guest's experience by serving wine and food at events as necessary
Maintain a healthy, safe, positive, welcoming work environment for one's self and co-workers
Complete required daily duties to ensure the best guest experience, including but not limited to bar prep, cleaning, stocking, and merchandising
Greet ALL guests upon arrival in a positive, welcoming manner and always set a positive first impression
Seamlessly flow from a fast-paced environment to a more intimate tasting experience
Always present oneself in a professional, clean, reliable, and trustworthy manner on and off premises
Follow all William Chris Wine Company policies and procedures, including but not limited to the emergency plan, dress code, and employee handbook
Focus on repetitive tasks, such as polishing glasses, for an extended period of time in a positive, efficient manner
Take direction and feedback and stay on task in a constantly changing environment
Other Duties
Additional duties as assigned
Requirements
Competencies: Sales & customer service experience
Adaptability and flexibility
Supervisory Responsibilities
No supervisory responsibilities
Work Environment
Tasting room (inside, air-conditioned)
Outdoor events (non-air-conditioned, various locations)
Physical Demands
Ability to remain standing and actively working for up to 10 hours with limited breaks
Ability to lift up to 45 lbs. repeatedly
Ability to work in multiple locations and indoors/outdoors
Travel and Remote Work
This position does not require travel
This position is not eligible for remote work and requires on-site work on a regular basis
Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked
Travel between sites during the workday is considered time worked, which will include traveling to WCV in Hye for training sessions, all staff meetings, and other mandatory functions
Required Education and Experience
Must be at least 18 years of age (TABC minimum age to serve/pour alcohol for on-premise consumption)
Must obtain and maintain a current TABC seller/server certification prior to serving or pouring alcohol
Additional Eligibility Requirements
Must possess a sense of urgency and positivity while being a team player
Must be able to work peak times, including Fridays, Saturdays, Sundays, some holidays, and occasional evening events
Must be creative, outgoing, and possess good communication skills
Must have the ability to multitask and complete duties, tasks, and projects despite interruptions
Must be a self-starter with the ability to complete duties, tasks, and projects with little or no supervision
Work Authorization
This job is not eligible for visa sponsorship
Equal Employment Opportunity
It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local law.
At-Will Employment
This job description does not constitute an employment contract or a guarantee of employment for any specific duration. Employment with William Chris Wine Company is at-will, meaning either the employee or the Company may end the employment relationship at any time, with or without cause or notice, consistent with applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
