Job Description:
As the Community Engagement Program Manager, you will manage community engagement activities and partnerships that connect members to culturally responsive resources, social services, benefits, and community supports. Working with internal teams and external stakeholders, you will coordinate initiatives that support successful transitions to community-based settings, identify access barriers, incorporate member and stakeholder feedback into program improvements, and track progress toward contractual requirements and program goals. The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.
What You'll Do:- Manages community engagement initiatives that support successful transitions to community living
- Coordinates resource networks, gathers stakeholder input, identifies access barriers and service gaps, and improves outreach, referrals, member experience, and community stability
- Participates in community, client, and state forums and coordinates engagement plans, issue resolution, performance monitoring, and cross-functional activities
- Builds and maintains relationships with community organizations, providers, agencies, advocates, members, families, caregivers, and other stakeholders
- Coordinates culturally responsive outreach, listening sessions, focus groups, advisory activities, and community forums that elevate member voices and connect individuals to needed community supports
- Monitors community engagement participation, referral outcomes, partner responsiveness, resource capacity, access barriers, and expenditures
- Ensures activities meet contractual and reporting requirements and communicates results, emerging needs, and recommended actions
- Coordinates with interdisciplinary teams supporting community outreach, member engagement, resource navigation, and transition services
- Promotes member-centered, culturally responsive, and community-informed practices and performs other duties and special projects as assigned
Required Skills and Experience:- Bachelor’s degree in healthcare, human services, community development, or a related field, or equivalent training and experience
- Five years of relevant experience
- Demonstrated experience coordinating community engagement, building stakeholder relationships, and managing programs or projects
- Strong written, verbal, and facilitation skills
- Ability to travel locally and overnight up to 50%Preferred Skills and Experience:
- Master’s degree
- Experience with Medicaid or other government-sponsored healthcare programs, community-based services and supports, behavioral health or social service systems, community transitions, and addressing health-related social needs
- Bilingual English/Spanish skills
- Relevant community engagement or program management certification
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready?
Benefits:
A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.
We’re on a mission to transform lives and economies by improving health.
Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Thank you for your interest in Telligen!
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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.
Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.
If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.comWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
