We have a great opportunity on our Residential Property Management Team at The Residences Glenwood Place!
Job Summary:
The Leasing Specialist is a key member of the multi-family team responsible for aiding with daily operations by leasing apartments, responding to resident requests, and ensuring tenant satisfaction. This position plays a vital role in maintaining positive relations between building tenants, vendors, partners, and the team.
Responsibilities:
Lease apartments and aggressively sell the products and services of the property to which they are assigned.
Work with the property management staff to develop and implement sales and marketing strategies. Increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
Maintain thorough product knowledge of own property and that of major comparable competitors through site visits, tours, shops, and telephone surveys.
Prepare all lease-related paperwork in an accurate and timely manner. Explain all lease documents to new and existing residents. Ensure all documents are correctly filled in and signed prior to resident move-in.
Assist with managing the day-to-day operation of the apartment-home community. Work with Community Manager to ensure apartments are ready for move-in and are maintained in a satisfactory manner.
Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved.
Maintain prospect, traffic and leasing data, and assist with other computer data entry as necessary. Assist with monthly closing.
Follow correct procedures in the collection, tracking, and deposit of revenue and processing of move-out data.
Follow the property lease renewal program. Maximize resident renewals.
Clearly and effectively communicate with residents, other associates, vendors, and supervisors in written and verbal form.
Perform thorough move-out inspections, when designated to do so. Photograph any items which will require claims against a resident's security deposit.
Actively plan and coordinate resident events with the approval of upper management.
Required Skills/Abilities:- Excellent customer service and communication skills
- Effective organizational and time-management skills
- Successful sales and marketing abilities
- Ability to operate and understand personal computer functions and management software (Microsoft Office and Yardi)
- Ability to function as a team player.
- Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate a course of action.
- Ability to work 2-3 required weekends per month and flexible monthly after work hours.
Education and Experience:
High school diploma or equivalent required At least 1 year leasing consultant experience required; lease-up experience is preferred
