Titan Professional Resources is seeking a Support Specialist / Asset and Inventory Control to join one of our clients in Oklahoma City. This position is responsible for managing IT assets and inventory throughout their lifecycle while providing first-level technical support to end users. The ideal candidate will have experience with hardware tracking, device deployment, and troubleshooting Windows-based systems, along with strong attention to detail and a customer-focused mindset. This role requires effective communication skills and the ability to explain technical information clearly to employees across various departments.
Responsibilities:
Receive, tag, track, and reconcile IT hardware and equipment.
Maintain accurate asset records throughout the equipment lifecycle, including deployment, relocation, and decommissioning.
Conduct inventory audits and reconciliations to ensure accuracy and compliance with internal policies.
Coordinate with IT, procurement, and other departments regarding asset acquisition, deployment, and tracking.
Provide first-level technical support for desktops, laptops, printers, scanners, and other peripherals.
Troubleshoot hardware and software issues involving Microsoft Office, Cerner EMR, Citrix, and other Windows-based applications.
Support device imaging, deployment, and Mobile Device Management (MDM) processes.
Troubleshoot Zebra scanners and Windows-based applications.
Document support activities, resolve technical issues, and escalate unresolved requests as needed.
Maintain document control and follow ISO 9001 standards, departmental goals, and corrective action procedures.
Provide professional, customer-focused technical support to employees across various departments.
Qualifications1–2 years of experience in IT desktop support, technical field support, or a related role.
Familiarity with desktop and laptop hardware, device setups, and peripheral troubleshooting.
Experience with MDM-managed devices; Microsoft Intune experience preferred.
Familiarity with hardware imaging and device deployment.
Experience troubleshooting Zebra scanners and Windows applications.
Strong attention to detail, organizational, recordkeeping, and communication skills. Ability to manage multiple requests, prioritize tasks, and meet deadlines.
Ability to communicate technical information clearly to both technical staff and nontechnical users.
Understanding of ISO 9001, departmental goals and objectives, document control, and corrective action procedures.
Preferred
Qualifications:- Experience with IT asset management or service management systems, such as Service
- Desk or WASP.Familiarity with configuration management databases (CMDBs), hardware lifecycle processes, software licensing, and inventory audits.
- Relevant training or certifications in IT service management, asset management, or desktop support.
