Player Services Specialist It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave Tribal Employment Rights and Ordinances. All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment.
Summary:
Provides guest service, safeguards company funds and maintains an accurate account of cash window impress totals. Additionally, provides cash services for both internal and external guests and provides information and all services related to My Advantage Club, including the sign up of new customers and the issuance of new cards.
Essential Functions and Responsibilities:
Securing of company funds.
Review and validation of all end of shift Player Services Representative paperwork.
Maintain an accurate inventory of all assigned vault assets and prepare reports that properly account for changes in assigned inventory from a shift to shift basis.
Manage and account for all ATM/TITO kiosk activity, including fills.
Work in the capacity of a Player Services Representative as required.
Validate, within established guidelines, all revenue drop processed by soft count, including inspection of all underlying documents to ensure compliance with regulatory requirements.
Prepare daily bank deposits.
Understand and execute regulations for AML (Anti-money laundering) and Title 31.Maintain sufficient knowledge to answer questions about the myAdvantage Club promotions and rewards program and other general information regarding overall casino amenities including, but not limited to parking, facilities, hotels, restaurants, and all events and promotions.
Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks.
Provide outstanding customer service in a timely manner to both guests and fellow team members.
Performs other duties as assigned.
Position Requirements:
Qualifications:
Previous casino experience as a Player Services Representative or Cage or other similar position.
Data entry/computer skills are required.
Must be mathematically inclined.
Money handling and organizational skills preferred.
Knowledge of Microsoft Office Excel, CMP, Newave, Telecheck, Fabicash, Recycler and SDS preferred.
Must be proficient in using the Ten Key Adding Machine.
The primary language spoken and written is English.
Effective Customer Service skills.
Must be 21 years of age or older.
Obtain and maintain all work cards as required by the company.
Verify right to work in the United States.
Physical Requirements:
Frequently required to walk and stand for long periods.
Use hands to hold tools and/or equipment required for position.
Reach with hands and arms.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 20 pounds and push up to 100 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Number of Openings:
1Position Status: Non-ExemptEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.
