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Leading operational readiness initiatives, the full-time Senior Operations Excellence Consultant will collaborate with cross-functional teams to implement new products and services while ensuring effective operational practices and readiness across the Customer Success organization in a remote setting.
Key responsibilities: Lead operational readiness initiatives for new products and services, ensuring all operational requirements are identified and incorporated into implementation planning Facilitate cross-functional planning and execution, serving as a trusted operational advisor throughout the operational readiness lifecycle Analyze operational processes and readiness outcomes to identify opportunities for continuous improvement and scalabilityRequired qualificationsBachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related field Minimum of five years of experience in operational excellence or related operational discipline At least three years of experience partnering cross-functionally in a technology or SaaS environment Experience translating technical requirements into scalable operational processes and readiness plans Proficiency in Agile or Kanban environments using tools like Jira or Confluence

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Level

Senior L5

Location

New York, NY

Occupation

Business Operations Specialists, All Other

Industry

Computer Systems Design Services

Posted

5 days ago

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