Document Scanning Team Lead
a consultingHonolulu, HI
Document Scanning Team Lead
a consultingHonolulu, HIManager L7
Document Management SpecialistsFirst-Line Supervisors of Production and Operating WorkersIndustrial Production Managers
Document Preparation ServicesOther Business Service Centers (including Copy Shops)All Other Business Support Services
APPLY NOW (opens in a new tab)Job Description:
Job Description Major technology company seeks Production Scanning Team Lead who will work as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day-to-day production service to end user customers and for owning and driving continuous improvement of productivity, service quality and customer satisfaction. Candidate will have focus on the following: * Delivering service that meets / exceeds SLA and delights the customer * Developing strong relationships with teams, suppliers, partners * Achieving productivity improvements * Contributing to transforming and growing the business * Production Manager manages the delivery of a large contract * Responsible for management of staff * Responsible for ensuring that the Service Delivery model framework is understood and utilized across the teams.
Main Responsibilities:
- Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistency * Responsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employees * Accountable for Operational Guidelines, ensuring that they are up to date, communicated to the team and stored in a shared area at all times * Responsible for operations and delivery to meet or exceed Contract requirements * Responsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance Indicators * Responsible for delivering Contract services in line with SEC530, NIST 800-53, ISO27001 & ISO9001 audit requirements * Responsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing) * Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with Clients * Responsible for identifying operational risks and issues and assisting the Service Delivery Manager with the remediation planning and execution * Responsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial risk * Responsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etc * Responsible for providing input to the Service Delivery Manager in relation to scoping and providing operational effort and costs for new business * Responsible for facilitating and running the execution of Business Continuity and Disaster Recovery plans/regular tests as required * Responsible for working with the Service Delivery Manager to set productivity targets * Responsible for ensuring that performance management procedures for your direct reports are complied with at all times, including but not limited to regular reviews of results * Responsible for working closely with 3rd party provider(s) in order to ensure development needs are met and/or performance issues are addressed in a timely manner * Demonstrate role model behavior interacting with suppliers, customers and employees * Responsible for maximizing employee potential by identifying training needs and mentoring and developing team members * Responsible for supporting the Service Delivery Manager with the implementation of innovative improvements to enable continuous service improvement * Responsible for working in collaboration with peers and partners, to share best practices * Responsible for supporting the Service Delivery Manager with sharing of resources in order to reduce costs Qualifications: Minimum: * A strong knowledge of Document Transaction Processing Services operations and production processes * Experience and knowledge with ISO processes and procedures, compliance, security and audit activity * Managing complex and diverse teams * Awareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management including * Good management skills with the ability to motivate, manage and direct groups * Self-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive ? a team player * Proven ability to communicate and influence teams Preferred: * Client relationship management skills * Proven ability to communicate and influence at all levels of the business * Experience managing in an environment with heightened information security controls * Good Lean Six Sigma project and process execution within a production environment Company Description About A+ Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract, contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals. Whether you're a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting! A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.
Company Description:
About A+Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract, contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you're a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.
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Level
Manager L7
Location
Honolulu, HI
Occupation
Document Management Specialists
Industry
Document Preparation Services
Posted
yesterday