loanDepot is seeking a customer-facing SPOC for borrowers in default or facing imminent default, focusing on Loss Mitigation alternatives and resolving complex servicing issues. You will manage a portfolio of loans, coordinate with Loss Mitigation, and ensure compliance with GSE/HUD/VA/USDA guidelines.
The role requires strong phone and written communication, experience in a contact center, and NMLS licensing. A Bachelor’s degree is preferred and Spanish is a plus.
