ELS IELTS Administrator

Reports to: Center Director

Location: Cincinnati, OH

Description: ELS is looking to hire an IELTS Administrator. In-person weekends are required in this role, much of the rest of the work can be done remotely. The IELTS Administrator reports directly to the Center Director. The IELTS Administrator is responsible for coordination and general management of the IELTS exam. The IELTS Administrator is the person charged with the overall responsibility for ensuring that the IELTS Center to which they are attached is operated in accordance with the following: Any specific Administrator training provided or given by IELTS or ELS; The procedures set out in IELTS and ELS Policy and Procedures Manuals and any other IELTS-related manuals of procedure provided by IELTS or ELS; Any directions or new policy provided to the IELTS Administrator from time to time by IELTS / ELS, either generally, or as a result of a Center Audit.

Job Duties: The duties of this position include, but are not limited to:

• Coordinates all IELTS activities through ELS and the Director of IELTS Testing. These activities include regular IELTS reports and other IELTS related issues such as test dates, capacity issues, fees, and any other operational issues.
• Works with the staff and personnel at their Center (Examiners, Invigilators, Clerical Markers, Examiner Trainers, and the Center Director) to ensure that IELTS testing is carried out in a manner that preserves the security and integrity of the test.
• Expected to take a lead role in the day-to-day administration, student processing, data collection/entry and operation of the IELTS test.
• Hiring, coordination, and general management of Examiners, Invigilators, Clerical Markers
• Meeting goals as established in the Plan or by the Center Director
• Ensuring that adequate numbers of each of the required IELTS specialties (Examiners, Clerical Markers, and Invigilators) are trained and available at all times.
• Responding promptly to test candidate enquiries by phone, email, and assisting walk-ins.
• Pre-test planning and test day administration
• Responding to Candidate complaints and appeals
• Collection of fees and providing the appropriate reports as required by ELS Administration / IELTSSecurity, ordering and return of materials from/to Cambridge ESOLKeeping accurate records of all IELTS material including live test material, administrative material and Candidate test material
• Organizing off-site tests if approved by the ELS Director of IELTS Testing
• Training of all backup staff to provide adequate IELTS candidate service in the event the Test Administrator is absent
• Imposter and fraud detection training for Proctors and Speaking Examiners
• Ensuring all staff sign a Code of Practice and Confidentiality Declaration
• Reporting of all malpractice or security incidents
• Marketing IELTS locally as outlined and approved by the ELS Director of IELTS Testing
• Other duties as assigned
• Education and Experience Required:
• The IELTS Administrator should have a High School Education at minimum
• Knowledge of IAM, IWAS, and ORSAbility to work in a cross-cultural environment.
• Possess good interpersonal communication skills, organizational skills, and ethics, as well as the ability to work efficiently and handle a wide variety of job duties

Preferred: Certificate or better in CELTA or related field. Certificate or better in TESOL or related field. Bilingual ability (English/Spanish) preferred position