Control Specialist

Controls SpecialistFairbanks Morse Defense is currently providing all newly hired Controls Specialists a $5,000 sign-on bonus - and after completing 12 months of full-time employment, you'll receive an additional $5,000 retention bonus! See the World While Building Your CareerBring your controls expertise to mission-critical projects across the United States and around the world. With travel required up to 75%, this role offers the opportunity to work in new locations, solve complex challenges alongside customers, and build experience that few careers can match. Travel may include weekends, evenings, holidays, and emergency assignments on short notice. Rewards That Go with the Journey 100% tuition reimbursement Per Diem rates while traveling Eligibility for a travel bonus Up to $10,000 in sign-on and retention bonus opportunities And more Principal Duties and ResponsibilitiesRoleConduct installation, testing, and troubleshooting services for the control systems on FMD engine lines Rely on experience and judgment to plan and accomplish goals Diagnose problems and develop solutions for qualified engines Work independently on qualified engines May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work TechnicalStay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters Document work performed on Service Reports and write Condition Found Reports SafetyOperate safely in accordance with published safety guidelines Wear appropriate PPE per company policies Report all work-related accidents or injuries immediately Complete annual safety training requirements per the regional safety schedule AdministrationProvide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.) Obtain and maintain certification based on internal Service Progression Requirements Provide estimated time of arrival to the customer when applicable Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) Customer SatisfactionCommunicate effectively with internal and external customers Complete and provide maintenance documentation upon assignment completion Strive to provide all customers with a 'first time fix' Maintain customer satisfaction rates according to company guidelines PerformanceMaximize productivity by combining service opportunities Complete all work efficiently and on schedule Maintain productive utilization rate per company guidelines Follow company dress code and safety regulations Adhere to escalation processes and procedures Communicate effectively at all levels within the organization Serve as a role model and lead by example in all aspects of the job Conduct yourself with professionalism and high-quality service delivery Manage stressful customer situations with diplomacy All other duties as assigned Qualifications and Educational RequirementsEducation and Experience RequirementsHigh School Diploma or GED required Prior FMD Associate Controls Specialist experience preferred One or more of the following required: Associate Degree in Automotive Technology, Diesel Technology, or Power Generation Technology with four years' experience in a related field (including two years of electrical/motion controls experience), or Four years' experience in a related field (including three years of electrical/motion controls experience)