HVAC & Plumbing Service Manager Howell Chase Heating & Air Conditioning Bluffton, SC
Base Salary: $70,000-$80,000 annually
Howell Chase is seeking an experienced HVAC & Plumbing Service Manager to lead our service operations and help drive the continued growth of our team. This is a hands-on leadership position for someone who understands the service business from both sides - leading technicians and working in the field. The ideal candidate has previous management experience along with a strong technical background in HVAC and/or plumbing.
What You'll Do:- Lead, coach, and hold HVAC and plumbing service technicians accountable for performance
- Manage day-to-day service department operations
- Support technicians with technical troubleshooting and difficult service calls
- Monitor technician productivity, revenue, average ticket, callbacks, close rates, and other key performance indicators
- Conduct regular technician meetings, training, coaching, and performance reviews
- Ensure technicians provide excellent customer service and communicate professionally with homeowners
- Help develop technicians' technical, communication, and sales skills
- Review service calls and identify opportunities to improve performance
- Work closely with dispatch and office staff to maintain efficient scheduling and workflow
- Assist with recruiting, interviewing, onboarding, and training new technicians
- Ensure company policies, safety procedures, and quality standards are consistently followed
- Address customer concerns and assist with escalated situations when necessary
- Help control labor, materials, warranty work, callbacks, and other service department expenses
- Maintain a strong culture of accountability, teamwork, professionalism, and customer service
- Work with company leadership to achieve department revenue and profitability goals What We're Looking For Required:
- Previous HVAC and/or plumbing service management experience
- Previous hands-on technician experience
- Strong understanding of residential service operations
- Proven ability to lead and hold technicians accountable
- Strong technical troubleshooting knowledge
- Excellent communication and customer-service skills
- Ability to coach technicians on both technical performance and customer communication
- Comfortable reviewing KPIs and using performance data to manage the department
- Strong organizational and problem-solving skills
- Valid driver's license
Preferred:- Experience managing both HVAC and plumbing service operations
- ServiceTitan or similar field-service software experience
- Experience managing department revenue, labor, budgets, and profitability
Experience recruiting, training, and developing service technicians Compensation $70,000-$80,000 base salary annually, based on experience and qualifications. Who Will Succeed in This Role? We're looking for someone who isn't afraid to get involved. You should be comfortable coaching a technician through a difficult call, reviewing numbers with leadership, handling a customer concern, and holding your team accountable to company expectations.
If you've spent time turning wrenches in the field and leading technicians, understand what it takes to run a successful residential service department, and enjoy developing people while driving results, we'd like to hear from you.
Apply today to join the Howell Chase team in Bluffton, SC.
Compensation details: 0 Yearly SalaryPI6ae5ab27a6f5-3801
