Lead ID Card Specialist (Personnel Assistant III), NAVY ICA; Orlando, FL

Responsibilities include: Serving as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).Delivering ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).Performing as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensuring inputted data for accuracy and correctness. Verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards and performing DEERS updates in accordance with DoD regulations and AFI 36-3026.Issuing and strictly controlling Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors. Operating and maintaining RAPIDS workstations, processing CACs, assisting customers with questions concerning identification card eligibility, application requirements and DEERS, and answering telephone inquiries. Accomplishing DEERS enrollment and updates for all eligible beneficiaries, reconciling erroneous DEERS information, performing PIN resets, verifying and updating PKI certificates, and providing other ICA services as necessary. May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials. Maintaining RAPIDS equipment within the physical parameters and configurations established at the time of installation. Performing "User Maintenance on RAPIDS equipment. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements: High School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency. Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation. This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.