Territory Manager - Landscaping, Lot Sweeping and Irrigation Pro
At Ferrandino & Son, Inc., we know there is nothing routine about Exterior Maintenance (Landscaping, Lot Sweeping, and Snow Removal). Our Territory Managers are a key piece of our client and location-specific approach to Exterior Maintenance. Territory Managers are the day-to-day face of Ferrandino & Son for many of our clients. Ferrandino & Son, a national facility maintenance services company, is seeking a Territory Manager for the Greater Detroit Michigan area. As a Territory Manager, you will independently develop existing and new client relationships across assigned territories. You will perform quality control assessments of client properties during which you will assess aesthetic appeal; the conformity of the exterior maintenance service partner’s work to contractual requirements, and you will assess safety and environmental issues to ensure quality and identify areas for improvement across client sites. Preference is given toward those with prior landscaping, snow removal and/or lot sweeping experience. Educational background and/or training in the areas of botany, horticulture, arboriculture and/or irrigation are strongly preferred. You will be responsible for managing and growing Ferrandino & Son’s client and service partner relationships in your assigned territory.
How TMs Make an Impact
Territory Managers will:
Learn:
Develop and/or hone your understanding of plants, grasses, and trees that thrive in various environments, and ways to issue-spot and problem-solve for various environmental factors that can affect exterior maintenance such as landscaping, snow removal, lot sweeping and more.
Be an effective communicator:
Adapt communication styles to adhere to a diverse array of clients, service partners, and people, to drive business opportunities.
Be a problem solver:
Develop client-specific approaches blending service partner abilities with client requirements and ensure quality across all contractual agreements.
Examples of Areas of Responsibility:
Conduct ongoing relationship-building and coaching regarding existing vendor partners and new vendor partners, so they understand expectations of service
Identify and qualify potential new vendor partners for vetting process
Be available to meet with vendor partners upon request
Assess properties within assigned territory for quality control, ensuring that exterior maintenance performed by third-parties meet client standards and contractual requirements
Provide consistent communication with clients about needs and goals, to build relationships and ensure service-expectations are met and contractual obligations are fulfilled
Independently spot issues and resolve problems
Review and understand contracts to understand scope of work and opportunities to develop business
Identify and propose site enhancements to clients
Develop and lead site enhancement projects with clients
Promptly identify safety issues stemming from landscape and/or environmental factors on client-sites
Develop proposals outlining scope of new projects and assigning accurate pricing for enhancement projects
Ability to perform Request for Proposal (RFP) measurements, assessments and picture-taking
Independently manage and perform field requests as disseminated by Regional Manager
Onboarding assistance to new vendor partners with constant communication
Working with vendor partners to execute enhancement projects according to contract
Counseling vendor partners to suggest out of scope enhancements recognized during their regular service rotations
Identify vendor partners who are not performing and initiate remedial efforts with vendor partners who are not performing
Lead and participate in trainings focused on arboriculture, botany, horticulture, and other environmental factors
Skills You Bring
We seek candidates from a variety of educational backgrounds with a demonstrated interest in exterior maintenance. Successful candidates blend attention to detail with effective interpersonal interactions, and they leverage their knowledge of environmental factors to consistently enhance client properties.
Qualifications include:
Knowledge of commercial landscape management, snow removal, irrigation and or lot sweeping
Exemplary communication, presentation, problem solving, and time-management skills such as with vendors and clients
Proven ability to work independently, in an organized, focused, and disciplined manner
Able to identify, balance, and prioritize shifting client needs and grow client relationships
Ability to travel within designated territory and other territories, with overnight stays, as necessary, and some weekend travel
Self-starter who can manage all day-to-day activities, including schedules, on and off-site meetings and critical deliverables
Excellent communication skills with internal management, client representatives and service partners, both written and verbal
Ability to understand and operate internal operating systems, MOS products, tablets, cell phones and cameras
Valid driver’s license in one of the 50 states with a clean driving record
Physically able to drive and operate a vehicle; walk; stand; speak; sit; write; and type
Preferences include
BA or above in botany, horticulture, and/or arboriculture
Three-to-five-years of experience in landscape management, landscape management sales, and the management of service partners
Position Type/Expected Hours of Work
Territory Managers design their own schedules and apply their own judgment to determine how to best ensure effective quality control within the scope of each client’s request.
This position largely operates independently in the field, working in various locations, and visiting client sites.
Travel
Seasonally-dependent. Increased travel before, during, and after snow events. Travel as necessary for other business critical events. AGPS Device/ Tracker is installed on all automobiles and or/cell phones.
Ferrandino & Son Inc.
is a national facility maintenance and construction services company providing our clients with superior service. Our employees are provided comprehensive benefit options including Medical, Dental, Vision, Life Insurance, 401(k) with company match and more! We provide for learning and development of our team based on their job function and opportunities for growth. Expected base pay rates will be between $65,000 and $75,000 per year at the commencement of employment. Base pay, if hired, may include discretionary bonuses and other short and long-term incentive packages.
At Ferrandino & Son, Inc. our goal is to maintain a diverse workforce. We want to be the first choice for potential employees. It is the policy of Ferrandino & Son, Inc. to ensure equal employment opportunity without discrimination or harassment as to any characteristic protected by law. Ferrandino & Son, Inc. is an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
