Facilities Shift Manager It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
The Opportunity:
As the Facilities Shift Manager, you will be responsible for overseeing the daily operations and maintenance of our facilities to ensure a safe, clean, and efficient environment. Your leadership will drive the performance of our facilities team and enhance the overall Guest experience.
What You Get to DoTeam Leadership: Supervise and coordinate activities of housekeeping, maintenance, and grounds staff during assigned shifts. Provide training, guidance, and support to team members, ensuring they meet performance and department standards.
Operational Oversight: Manage daily operations to ensure that all areas of the casino, including restrooms, rooms, Gaming Floor, Event Center, food venues, and outdoor areas, are clean, well-maintained, and visually appealing. Ensure adherence to all safety regulations and communicate with other departments for coordination and implementation of project goals and timelines.
Budget Management: Monitor and manage departmental expenditures within budget constraints. Track and report on spending, identify cost-saving opportunities, and ensure efficient use of resources. Work with the VP of Facilities to develop and adhere to annual budgets.
Scheduling & Staffing: Develop and maintain shift schedules, ensuring adequate coverage for all shifts. Address staffing needs, manage time-off requests, and handle any shift-related issues promptly.
Departmental Standards Development: Develop and implement departmental standards for housekeeping, maintenance, and grounds operations. Ensure these standards align with the department's overall quality and service goals. Ensure the use of all cleaning materials, chemicals, and equipment in accordance with the manufacturer's instructions, and ensure all Associates are trained in the proper use of chemicals. Regularly review and update procedures to improve efficiency and effectiveness.
Project Management: Utilize basic project management skills to plan, execute, and oversee departmental projects and initiatives. Develop project plans, set objectives, allocate resources, and ensure timely completion. Coordinate with relevant departments and stakeholders to ensure project success.
Cleaning Schedules: Create and manage detailed cleaning schedules for all Casino/hotel areas, including Guest rooms, food venues, gaming areas, public spaces, and outdoor grounds. Ensure schedules are followed, adjust as needed to address high-volume days, special events, and concerts, and coordinate with staff to ensure all tasks are completed efficiently and thoroughly. Take accountability for the overall condition of the property and grounds when performing and supervising tasks.
Guest Service: Address and resolve any Guest complaints or issues related to housekeeping, maintenance, or grounds. Strive to exceed Guest expectations and ensure a positive experience. Practice ATC.Maintenance Coordination: Oversee the completion of routine and emergency maintenance tasks. Coordinate with the maintenance team to address repair needs promptly and effectively. Utilize Maintenance Connection to track, schedule, monitor, and report on Maintenance Operations.
Preventive Maintenance Programs (PMS): Develop, implement, and oversee preventive maintenance programs for all equipment and facilities. Ensure that regular maintenance tasks are performed according to established schedules to prevent equipment failures and prolong asset life. Monitor equipment performance and address any issues promptly.
Inventory & Supplies: Manage inventory of cleaning supplies, maintenance equipment, and other necessary materials. Ensure that all supplies are ordered and stocked efficiently.
Safety & Compliance: Enforce safety protocols and procedures, ensuring all team members comply with health and safety regulations. Conduct regular inspections to identify and address potential hazards.
Reporting: Maintain accurate records of shift activities, staff performance, and any incidents or maintenance issues. Prepare and submit reports as required by the VP of Facilities.
Continuous Improvement: Identify opportunities for improving operational efficiency and service quality. Implement best practices and contribute to ongoing improvements in housekeeping, maintenance, and grounds operations.
Perform other assigned duties related to this role, contributing to the overall success of the department.
What We Look for In a PersonServes and develops others by building relationships.
Fosters an inclusive workplace where inclusion and individual differences are valued.
Collaborates across boundaries to achieve common goals.
Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
Sets direction and influences others to translate vision into action.
Demonstrates drive for continued personal and professional growth.
What We Offer:
YouWe have a fun, energetic personality and are adventurous, creative, and open minded.
We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
We are a career accelerant, which means developing our Associates is one of our main priorities.
We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies YouHigh School Diploma or GED required.
Minimum three (3) years' experience in Facilities required.
Supervisory experience required.
Must be able to secure license from Gaming Regulatory Authority (GRA).Responsible for following all relevant Detailed Gaming Regulations (DGR's).Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must-Have:
Skills Leadership: Ability to lead and motivate a team effectively. Maintenance Expertise: Strong knowledge of maintenance procedures and safety standards. Problem-Solving: Excellent problem-solving and decision-making skills. Communication: Effective communication skills for interacting with team members and management. Adaptability: Flexibility to handle changing priorities and evolving operational needs. Physical NeedsThe ability to stand, walk, and move around for extended periods during shifts. The capacity to lift, carry, and move materials or equipment up to 50 lbs. as needed for maintenance tasks. Dexterity to handle tools and equipment used in facilities maintenance and cleaning. The endurance to work in various environments, including outdoor areas and potentially in varying weather conditions. Vision and hearing acuity to perform inspections, identify maintenance issues, and communicate effectively with team members and Guests.
