Yacht Service Specialist About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Yacht IWith elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world's oceans for the very first time. The Four Seasons Yacht I boasts 679 ft. in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff RatioEach of the yacht's 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
What you will do:
Reporting to the Manager-Shore Operations, the Yacht Service Specialist will support the pre cruise guest service experience team. Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Provide guests with the highest level of personalized service and recognition through storing and sharing customer information. Ensure the integrity of the local database and provide support to the Private Yacht Consultant team. Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination. Work with local Destination Management Companies (DMC's) or the designated shore experience providers to select and purchase "as is" or call or e-mail to customize these to their needs. Show adaptability and flexibility to change any touring requests to a certain guests' needs. Work with Shore Experience management team to customize arrangements in coordination with DMC communication. What will you bring: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer issues. Strong email and telephone communication skills. Ability to work with confidential information.
Requirements:
Bachelor's Degree preferred. Preference for degrees in Tourism and Hospitality or a related field.3+ years in luxury travel, preferably in luxury cruise industry.
Previous experience delivering destination experiences within a luxury cruise line.
Travel occasionally for training purposes.
What we offer:
Competitive salary, wages, and a comprehensive benefits package.
Excellent training and development opportunities.
Ability to experience our hotels as a guest through the Employee Travel program.
Complimentary employee meals.
Schedule & Hours: Initial 5 days per week in an office call center environment, with the possibility to move to hybrid work after fully trained- 2 days remote and 3 days in office.
Work schedule may include evenings, weekends and holidays.
Visa requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
