Business Services Associate

Business Administration Associate If you are looking for a new career where you can be instrumental in the performance of a locally owned franchise, we are looking for you! The Business Administration Associate is an assistant to the General Manager and Business Services Supervisor and responsible for administrative duties including accounting, payroll, customer satisfaction and other initiatives set by the franchise owner. We are looking for people who want to take the next step in their career progression. Plumbing is a very important service work that's always needed, even in times of economic uncertainty. As a Business Services Associate, you'll be doing something that matters! At Mr. Rooter Plumbing, you don't need a degree in accounting to join our team. (But if you have some, that's a plus!) You'll need two years' experience in a service business setting. We'll teach you everything you need to know to get started in a career in this industry and your experience and leadership ability will take care of the rest. Plus, you'll be on a career path for more advanced positions and credentials that will give you future job security and an opportunity to grow your income. That's why this is the best administrative job on the planet! How to Know if You Are a Good Fit for this Business Services Associate Position This administrative job isn't for everyone. It can require you to learn and do many different tasks throughout the day. If you like what you see below, keep reading: You like interacting with people. You'll be a key member of the team, performing administration duties such as recruiting, associate relations, payroll and benefits and processes as directed by the Business Services Supervisor. You like the challenge of helping an organization thrive. You will be part of a first-class culture that develops team members, helping the achieve their professional and financial goals and be the part of the team helping the franchise owner achieving the company strategic goals. You are patient and persistent. You like figuring things out and don't get frustrated easily. You're willing to take the time to explain things and help solve complex problems to achieve organizational goals. You like working with technology and utilizing systems. You'll need to be comfortable using a variety of digital technology such as Microsoft office and point of sale software applications. We'll teach you our systems and processes. You enjoy helping and developing people. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. You'll support leadership and management in coaching, teaching, and mentoring associates in helping them achieve their personal and professional goals. Here's What You'll Be Responsible ForYou will work hand in hand with the Business Systems Supervisor helping he or she achieve the operational and financial goals and build a workplace of choice. You will assist supervisors with they day to day office operations and ensure they are supported. Assists Business Systems Supervisor You'll manage the franchise human resource, onboarding, and orientation program. Managing Day to Day Administrative Operations You'll monitor office supply inventory and new material purchases all within the operating budget. Performs franchise local administrative procedures Ensure the office is operating at peak efficiency. Perform recruiting and onboarding process of all new associates -Job postings, screening and background checks and support interview process. Following Our Mr. Rooter Plumbing Process You'll be an integral component of our proven service system. How We Measure Success at Mr. Rooter Plumbing The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. There's even a physical scoreboard at the office so that we can celebrate the victories. Here are some of the things we measure: Offering and Delivering Solutions We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs. Quality Workmanship We make sure we get it done right, the first time. Operating Efficiently We stay productive with our time and carefully use materials to avoid waste. High Customer Satisfaction We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.