Remote Senior Merchant Success Manager for Enterprise

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to grow and retain enterprise and strategic merchants. You will collaborate with internal partners, executives, and merchants to deliver strategic reviews, insights, and proactive account planning across complex middle-market accounts. The role emphasizes building trusted partnerships, driving growth, and aligning relationships at the executive level within a fast-paced, results-driven team.