Parenting Call Specialist

Position Summary: The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA’s Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting. Provide phone and/or video support to parents, families, and the local community. Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation. Assess suicide risk for callers and take necessary steps to ensure safety. Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver. Monitor food and housing security. Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting. Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources. Refer to appropriate mental health or addiction services as needed that address the parent’s and family’s needs. Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired. Provide a warm hand off for consumers who are being referred out to resources. Maintain logs and clinical records documenting support calls, follow‑up, and outcomes. Coordinate care—actively initiate and maintain communication and collaboration with all members of the parent’s and family’s support system and service team as permitted by the consumer. Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved. Connect with parent and family community centers, resources, and disabled services public care delivery system as needed. Participate in multi‑disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.

Qualifications: Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire. Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred. Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset. Desire to serve children and families in a supportive capacity. Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred. Understanding of common health and behavioral health issues for children and families. Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing. Initiative to communicate effectively in coordinating care. Knowledge and skill in working in a multi‑cultural environment. Good understanding of professional role and boundaries.