Mgr. - Trans Account (Automotive Expedite)

At Kenco Logistics, you're more than just a team member—you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Transportation Account Manager, Automotive Expedite is responsible for the daily management of a dedicated premium and expedited freight program for a global automotive Tier manufacturer operating across the United States, Mexico, and Canada. This is a hands-on operating role within a small dedicated team. The person in this seat sources capacity, tenders loads, manages carriers, and builds cost recovery documentation directly, while also serving as the primary customer contact for program performance. The account handles approximately 25 to 30 expedited shipments per day across all modes, including domestic ground expedite, team and solo truck, hotshot, next-flight-out and charter air, international air and ocean, and cross-border Mexico. Because production stoppage events do not follow business hours, this position will maintain a normal business hours schedule and will manage a team that works an extended coverage window of approximately 4:00 AM to 7:30 PM Eastern and participates in an after-hours escalation rotation for line-down emergencies. Functions Serve as the primary point of contact for a dedicated automotive expedite customer, managing the relationship across corporate logistics, plant operations, and supplier-facing teams in three countries. Prepare routine reports for customers outlining carrier's performance and shipment activity; utilize data to look for opportunities to improve services provided, including key performance indicator results, repeat lane analysis, reason code trending, and identification of preventable premium freight with recommended corrective action. Actively manage applicable budgetary items; including but not limited to, freight claims with carriers, audit and payment of freight invoices, resolution of billing variances, support of consolidated customer billing, and accurate reconciliation of P&L.Provide work direction to team members assigned to the account and facilitate professional development of team members to improve bench strength, including development of documented standard operating procedures so program execution is not dependent on a single individual. Maintain fluid communications with internal and external stakeholders regarding established performance metrics and provide insight as needed; ensuring alignment with strategic directives. Manage the daily intake, validation, and execution of premium freight requests, ensuring every request is complete and properly authorized before freight is tendered. Enforce the customer's cost approval gate without exception. Source and secure capacity under emergency conditions across all modes, including expedited ground, team service, hotshot, next-flight-out and charter air, international air and ocean, and drayage. Return quoted routing options within committed response windows. Manage cross-border Mexico shipments end to end, including selection of carriers holding valid cross-border authority, coordination with customs brokers, oversight of commercial invoice and clearance documentation, and management of border crossing delay and recovery. Support just-in-time (JIT) and just-in-sequence (JIS) manufacturing requirements, understanding how inventory position, sequencing, and plant run rates determine the true delivery deadline on each shipment. Own line-down and production stoppage response. Act as the escalation point, drive the recovery plan, and communicate status to plant and executive stakeholders until the shipment is delivered. Manage carrier performance to committed on-time pickup and on-time delivery targets, and hold carriers accountable to pickup windows and transit commitments. Onboard and qualify carriers, including customer-designated providers, and supplement the network with additional capacity from Kenco divisions and affiliate partners as service and coverage require. Assign accurate cause and reason coding to every shipment and assemble chargeback documentation packages for supplier-caused and customer-caused events, supporting the customer's cost recovery program. Support phased customer and supplier portal rollout, including user onboarding and training.