Technical Lead (ServiceNow Build & Configuration)

Job Description: Job Title Technical Lead (ServiceNow Build & Configuration) Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities " Build leadership: lead the developer team configuring Incident, Problem, Change/Release, Service Catalog, Knowledge Management, and executive dashboards/KPIs per the approved design. " Environment management: configure environments, roles, automation, integrations, and workflows across dev/test/production, in coordination with the Data Migration and Integration Leads. " Code quality & security: enforce secure SDLC practices, code scanning, and vulnerability remediation across all custom development. " Usability: ensure role-based layouts, context-aware guidance, and WCAG 2.1 AA / Section 508-compliant UI across desktop and mobile experiences. " Technical escalation: serve as the named technical escalation point during implementation and, post-go-live, into ongoing support. Skill set info Required Qualifications Mandatory 8 years ServiceNow development/configuration, including 2 years leading a development team " Minimum 6 years hands-on ServiceNow configuration/development, including at least one completed implementation for a California state, county, or municipal government agency. " Prior delivery experience on a U.S. public-sector ServiceNow project (state or federal), including exposure to a FedRAMP-authorized or GCC-hosted instance. " ServiceNow Certified Application Developer (CAD), plus at least one Certified Implementation Specialist (CIS) credential (e.g., CIS-ITSM). " Demonstrated experience leading a developer team through low-code/no-code configuration, Flow Designer, and secure coding/SDLC practices (code scanning, vulnerability remediation).Preferred