Job TitleThe Key Account Representative is responsible for specific customer accounts assigned for parts sales, customer experience, and to ensure that systems and processes are implemented in such a manner that customer needs are both met and anticipated in a manner that reflects the company's vision of working as "One Professional Team."
Pay Rate: $22.71-$33.13 per hour. Pay is based upon education and experience.
Essential Functions:- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answers phone calls, texts and emails as a primary responsibility in a prompt and professional manner
- Ability to multi-task, prioritize and manage time effectively
- Develops and maintains communication strategies for customers as well as interdepartmental communication
- Promotes positive interpersonal skills in all interactions with customers and employees
- Displays excellent communication skills and teamwork
- Responsible for all parts quotes, orders and invoicing for assigned customers
- Continuously evaluates and identifies opportunities to drive process improvements that positively impacts the customers' experience
- Develops and implements strategies to increase customer loyalty
- Annual/Bi-Annual customer visits
- Maintains tracking on Core credits/inspections and Core return processes
- Ensures proper notes for backorder analysts to process and shipping instructions are placed on orders.
- Handles on-call duties, assisting customers after hours if needed
- Provides leads to PSSR's, Service shops, etc.
- Active communication with leadership and sales teams
- Attends meetings, virtual or in person depending on needs.80% Office – 20% Field/Warehouse
- Other duties as assigned by manager
Required Education and Experience:
High School Diploma or GED1+ years working with parts 1+ years administrative/clerical experience 1+ years customer service experience 1+ years sales experience
Physical Demands & Competencies:
- Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 45 pounds
- Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook
- Strong technical and customer service skillsAbility to go beyond normal channels, if necessary, to resolve issues to meet customer demand requirements
- Professional phone skillsAbility to travel when needed
Work Environment: Noise: Quiet Indoors and outdoors
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
