Patient Service Rep II

Location: Coverage flexibility expected for all locations including Horsham, Langhorne & Abington. The Patient Service Representative plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR ensures that each patient interaction reflects Axia's commitment to quality, compassion, and efficiency.

Essential Functions: Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area. Notify appropriate personnel to meet and escort patients to the exam room. Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed. Retrieve and appropriately route any messages from the answering service. Courteously screen solicitors for relevance to care center's needs. Perform registration functions for new or existing patients and activate patient files. Effectively collect and record copayments as required. Verify patient insurance eligibility and clearly communicate benefit with scheduling patient appointments and follow-up visits. Ensure accurate and detailed documentation of patient encounters. Provide additional support to patients and medical staff as needed. Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).Adhere to practice policies, procedures, and protocols. Participate in team meetings and contribute to quality improvement commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism. Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. Other duties as assigned.

Skills: Excellent customer service skills, including written and verbal to multitask and work in a fast-paced environment. Compassionate and empathetic attitude towards time management skills with the ability to prioritize tasks and patients efficiently. Proven ability to work collaboratively within a team environment. Highly adaptable and able to adjust to changing priorities and conditions. Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education: High School diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required.