Job Description:
The Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities. The Hotel Zamora is also home to Castile Restaurant, that serves dishes inspired by the flavors of the world’s most exciting coastal seaports, highlighting products from surrounding farms and fishing areas. Besides relaxing in the beautifully appointed guest rooms, we invite guests to relax, rejuvenate, escape everyday life, and experience intuitive service in our Rooftop Lounge, Pool, and Meeting/Banquet space. If you’re someone who is excited to deliver meaningful guest experiences and are passionate about hospitality, we encourage you to explore your next career opportunity at The Hotel Zamora. The Host plays a major role in the hotel’s Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. This position is responsible for greeting guests at the door. The host seats and presents clean menus to guests in a friendly, professional and quick manner Schedule & HoursWe are seeking part-time availability!
Essential Functions:- Greets and seats guests, presents menus to guests, informs them of any specials
- Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations
- Runs the floor plan board
- Observes tables and keeps track of clean, dirty and occupied tables
- Takes guest information and quotes wait times to guests accurately when tables are not immediately available
- Cleans, organizes and stocks menus at host area
- Answers phone and answers questions concerning the menu and restaurant
- Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience
- Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
- Quickly clears and resets tables
- Maintains restaurant, bar, and restroom space cleanliness restrooms throughout shift
- Sweeps foyer and front entrance area frequently
- Fills to-go orders, if applicable
- Knows when to escalate situations for management intervention
- Completes other tasks and duties as assigned based on business needsMINIMUM REQUIREMENTSPrevious hotel/hospitality or related service industry experience is strongly preferred
- Ability to communicate effectively and follow directions in a multi-lingual environment
- A passion for the mission, vision, and values of Sherman Associates
- Schedule may vary due to the specific needs of the hotelWORK ENVIRONMENTThis job operates behind the bar and may be working in close proximity to co-workers
- The noise level in the work environment can be loud
- Hazards may include, but are not limited to, cuts, slipping, tripping and burnsPHYSICAL REQUIREMENTSMust be able to sit or stand in designated work area throughout the day based on business needs
- Must have the ability to move around freely throughout the designated work area
- Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
- Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
- Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
Must be willing and able to wash hands frequently throughout the shiftADDITIONAL SCREENING REQUIREMENTSMust successfully meet criminal background screening requirements for position.
