SVP, Voice & AI Analysis: Lead Global IVR Innovation

Citi is seeking an experienced Manager, Business Analysis – Voice & AI Applications to lead a focused team of business analysts shaping IVR, AI, and chatbot capabilities. You will translate complex requirements into clear user stories that drive product outcomes and influence investment planning. This senior leadership role requires managing cross-functional teams, collaborating with stakeholders, and upholding high standards for analysis, delivery, and risk management across the function.