Lead Medical Assistant - Knoxville, TN

Schedule: Monday - Friday, primarily 8:00 AM - 4:30 PM.Schedule Flexibility: Hours may vary depending on the provider or clinical team being supported, with potential shifts of 7:00 AM - 4:00 PM or 7:30 AM - 4:00 PM.

Travel: Must be willing to travel to satellite office locations as needed. Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we're thriving, growing, and looking to add talented individuals to our team! Why join Anne Arundel Dermatology? We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Responsibilities: Serve as an EMA system trainer, providing onboarding, training, and ongoing support to clinical staff. Train and coach Medical Assistants on clinical workflows, EMR documentation, and best practices. Support MIPS (Merit-based Incentive Payment System) initiatives, including quality measure documentation and compliance. Identify opportunities to improve clinical workflows, documentation accuracy, and operational efficiency. Collaborate with providers and clinical leadership to address training needs and support daily operations. Float between clinic locations as needed to provide hands-on Medical Assistant coverage. Perform clinical duties, including rooming patients, obtaining vital signs, assisting with procedures, and preparing laboratory specimens. Provide patient education, respond to clinical inquiries, and ensure timely documentation and follow-up. Maintain clinical supplies, equipment, and infection control standards in accordance with HIPAA, OSHA, and established protocols. Perform other duties as assigned by management.

Qualifications: Strong knowledge of dermatology clinical workflows, procedures, and patient care practices preferred. Proficiency in EMA (Modernizing Medicine) electronic medical record software strongly preferred. Familiarity with MIPS (Merit-based Incentive Payment System) quality measures, documentation, and reporting requirements. Ability to train, mentor, and provide ongoing support to Medical Assistants and clinical staff. Strong clinical knowledge, including patient triage, medical terminology, and CPT/ICD-10 coding. Knowledge of HIPAA, OSHA, infection control, and bloodborne pathogen safety standards. Excellent communication, leadership, and problem-solving skills. Strong organizational skills with the ability to multitask, prioritize responsibilities, and adapt to changing clinical needs. Ability to work independently and collaboratively in a fast-paced clinical environment. Willingness to travel between satellite office locations as needed.