Risk & Claims Manager

Summary: The Risk & Claims Manager is the person who ensures that every F&B team member with an active workers' compensation claim or a work restriction is managed with care, consistency, and the discipline that protects both the individual and the organization. Every injured team member who has a clear point of contact throughout their claim, every modified duty placement that gets a crew member back to contributing before full medical release, every claim that closes at the right outcome because someone was actively managing it from day one - this role is accountable for those outcomes. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position. Key Roles of the Risk & Claims Manager: Active Claim Management & Team Member Advocacy Manages all active workers' compensation claims from intake through closure. Serves as the primary point of contact for injured team members - ensures they understand the claims process, have access to appropriate medical care, and are treated with the dignity F&B's values require. Monitors claim status, treatment progress, and work status updates; communicates proactively with injured team members throughout their recovery rather than waiting for them to initiate contact. An injured team member who feels uninformed or unsupported is not an acceptable outcome regardless of the financial status of the claim. Return-to-Work & Modified Duty Coordination Leads F&B's return-to-work program with disciplined placement discipline. Identifies modified duty opportunities for team members with work restrictions; coordinates placement with field supervisors and operational leaders and communicates restriction parameters clearly to all parties. Develops and maintains modified duty job offerings across F&B's operational functions; follows up regularly to ensure placements are working and restrictions are being honored. A team member who is medically able to perform modified duty and is sitting at home is a return-to-work failure - this role closes that gap proactively. Work Restriction & Accommodation Tracking Maintains accurate, current records of all team members with active work restrictions. Tracks restriction parameters, expiration dates, treating physician instructions, and accommodation status across all regions; communicates restriction changes to supervisors and HR promptly when medical status updates are received. Coordinates with HR on ADA and FMLA intersections with workers' compensation leaves. A supervisor who allows a restricted team member to perform work outside their restriction because this role did not communicate a change is a documentation and communication failure. Claims Documentation & Carrier Coordination Maintains complete and accurate claim files and coordinates with carriers and TPAs. Ensures incident reports, medical records, treatment authorizations, work status notes, and correspondence are organized and current in the claims management system. Coordinates with the workers' compensation carrier or TPA on claim status, treatment authorizations, medical management, and adjuster communications. Provides the Director of Risk Management with regular claim status summaries, emerging exposure flags, and documentation needed for reserve reviews and carrier meetings. Incident Response CoordinationCoordinates F&B's response to workplace injuries from the moment of report. Ensures the incident is documented accurately, the injured team member accesses appropriate medical care promptly, and the workers' compensation carrier is notified within required timeframes. Partners with the Safety team on incident investigation so the cause of injury informs both the claim and the prevention response. First-report-of-injury quality sets the trajectory of every claim - this role ensures that trajectory starts well. Leave & Absence CoordinationCoordinates workers' compensation leave with HR-administered leave programs. Ensures FMLA is designated concurrently when applicable; communicates leave status and return dates to HR and payroll; flags situations where leave intersection requires HR or legal guidance. Maintains clear records of leave periods, return-to-work dates, and accommodation status; ensures payroll has accurate information on leave pay status for workers' compensation benefit coordination. Supervisor & Field Leadership Support Serves as the primary resource for field supervisors managing team members with active claims or restrictions. Provides clear, timely guidance on what a restricted team member can and cannot do, how to document accommodation compliance, and how to respond when a team member's condition changes. Builds the operational awareness among field leaders that early reporting, modified duty engagement, and consistent communication produce better outcomes for team members and for F&B. Program Reporting & Director Support Provides the Director of Risk Management with regular reporting on the active claims portfolio. Delivers active claim counts, claim status summaries, return-to-work metrics, restricted team member population data, and emerging trends requiring Director attention. Supports the Director's carrier meetings, reserve reviews, and program stewardship activities with accurate, organized claim data. Identifies patterns in claim frequency, duration, or injury type that suggest operational or safety interventions and escalates them to the Director and Safety team. Education, Experience & Qualifications:5+ years of workers' compensation claims management experience with active caseload across multiple states Demonstrated return-to-work and modified duty program coordination in a field-intensive environment; Working knowledge of the FMLA, ADA, and workers' compensation intersection Advanced experience with WC carrier or TPA coordination including treatment authorization and adjuster communication Advanced proficiency with claims management systems and case file documentation standards Ability to communicate clearly and compassionately with injured team members while maintaining documentation discipline. Strong knowledge of employment laws, compensation structures, and benefits administration. Bilingual (Spanish-speaking) preferred.

Travel: Travel is required for this position- this could include but is not limited to professional development and regional office visits. F&B will compensate for travel when applicable.

Work Environment: As a Risk & Claims Manager, you will be subject to various work environments. These environments include office and field settings. Team Member must be comfortable with sitting for an extended period.

Benefits: Fessler & Bowman is proud to provide eligible Team Members with the following benefits: Medical, dental and vision insurance 401k with company contributions Paid Holidays and Paid Time Off

Recruitment Process: The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test. Fessler & Bowman is an Equal Opportunity Employer