Contact Center Fraud Representative At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.
Primary Responsibilities:- Answers calls from customers that are fraud related
- Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements:- High School Diploma or GEDAbility to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
- If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Preferences
One (1) year of customer service or related experience
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Basic computer skills and ability to navigate various systems
Basic customer service skills
General knowledge of banking
General knowledge of fraud monitoring or fraud claims process
Strong verbal, written communication, and organizational skills
Time management skills
Shift:- Training Shift: Monday-Friday 8AM-5PM.Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00am – 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.
- Additional Preferences:
- Experience with Financial Crimes/Fraud is highly preferred.
- Prior experience in high volume Call Center Environment
This position must be within a reasonable distance of the following location Hoover, AL. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who currently work remotely.
Position TypeFull time
Compensation Details:
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $36,127.49 USDMedian: $43,400.00 USDIncentive Pay Plans: This job is not incentive eligible.
Benefits:
Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Location Details Riverchase Operations Center
Location: Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
