Travel Navigator Co. is looking for a warm, organized individual to join our team as a Remote Family Vacation Specialist. In this role, you will help families plan and book memorable trips, including theme park vacations, cruises, and all-inclusive resort stays, while making sure each detail fits their needs and budget.
Key Responsibilities:
Assist families with planning and booking theme park trips, cruises, resorts, and vacation packages
Speak with clients to learn about their travel dates, group size, children's ages, and preferences
Research and recommend destinations, accommodations, and activities that work for the whole family
Explain package inclusions, room types, and trip options in a clear, helpful way
Confirm availability, pricing, and reservation details with travel suppliers
Send clients timely updates, confirmations, and reminders before their trip
Help resolve issues and handle changes to existing reservations
Keep accurate records of bookings, payments, and client information
Follow company procedures and support the team with administrative tasks as needed
Qualifications:
Experience in customer service, hospitality, sales, or travel is helpful but not required
Strong organizational and multitasking skills with attention to detail
Friendly, patient communication and a customer-first attitude
Comfortable using computers, online platforms, and virtual communication tools
Ability to work independently in a remote environment with reliable internet access
Interest in travel and helping families create great experiences
Must be at least 18 years of age and authorized to work
What We Offer: Remote work environment
Comprehensive onboarding and training resources
Access to travel industry tools and supplier networks
Ongoing learning and professional development opportunities
Flexible scheduling based on business needs
