Intraday Insights Analyst - Contact Center Operations

Frontier Communications is seeking an Intraday Analyst for the Call Center Operations Resource Management Team in Dallas, TX. The role centers on real-time KPI monitoring across queues, agents, teams, and sites, with goals to optimize ASA targets and contact patterns. The ideal candidate has a high school diploma and at least two years in workforce management within a contact center, plus proficiency with Alvaria WEM/WFO and MS Office. Flexible scheduling is required.