Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Health Information Operations Supervisor
The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. The role provides support to Health Information Operations Manager. The Supervisor will maintain workflow and productivity of HIS's, handle escalated situations, drive a positive work environment, assist in the new hire process, meet with clients, and develop staff at multiple sites.
Position Highlights:- Full Time: Monday-Friday 8 am to 4:30 pm CSTHybrid and travel-intensive leadership role requiring regular on‑site presence across multiple supported locations in Chicago and Elmhurst, Illinois
- Oversee on‑site and hybrid associates
- Lead daily workforce operations, ensuring adequate staffing coverage and maintaining high levels of productivity and service delivery
- Manage team schedules, PTO coverage, approve and monitor timecards
- Coaching, performance management, employee engagement, attendance and ensure compliance with company policies
- Track and drive key performance indicators (KPIs), analyze operational performance, meet with clients to discuss service delivery and operational needs, and serve as the primary point of escalation for team and client concerns
- Coordinate resources across teams to maintain seamless operations and achieve business objectives
Preferred Skills:- Operational Leadership and Team Management
- Technology Proficiency
- Client Relationship Management
- Data Analysis and KPI Management
- Problem‑Solving and Organizational Skills
Benefits:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided (computer, monitor, virtual phone, etc.)Full Benefits: PTO, Health, Vision, Dental Insurance and 401(k) Savings Plan and tuition assistance
Responsibilities:- Receive and process requests for patient health information in accordance with Company and facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to the Company’s and Customer facilities Code of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as required
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Manage patient health records, safeguard them and ensure HIPAA compliance
- Prepare new patient charts, gather documents and information from paper sources and/or electronic health record
- Ensure medical records are assembled in standard order and are accurate and complete
- Create digital images of paperwork to be stored in the electronic medical record
- Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Answer inbound and outbound calls
- Assist with patient walk‑ins, administrative duties such as handling faxes, opening mail, and data entry
- Meet productivity expectations as outlined at specific site
- Schedule pick‑ups as needed
- Other duties as assigned
Qualifications:- High School Diploma or GEDAbility to commute between locations as needed
- Work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in English
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Work with minimum supervision responding to changing priorities and role needs
- Organize and manage multiple tasks
- Respond to requests in a fast‑paced environment
Bonus Points:- Experience in a healthcare environment
- Previous production/metric‑based work experience
- In‑person customer service experience
- Ability to build relationships with on‑site clients and customers
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour is: $21.25–$27.13 USD.Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This job is not eligible for employment sponsorship.
