Job Description:
We are seeking an experienced specialist to support our injury and litigation claims operations. This role plays a key part in claim intake support, document interpretation, classification, and workflow coordination within the casualty claims environment. The ideal candidate has prior claims processing experience, demonstrates strong reading comprehension and analytical ability, and can independently determine appropriate next steps based on claim-related documentation and requests. This role requires a high level of accuracy, judgment, and adaptability in a fast-paced environment with evolving priorities and multiple claim system inputs.
Key Responsibilities:- Review, interpret, and process incoming claim-related documents and attorney/legal correspondence related to bodily injury claims, determining appropriate categorization and claim handling actions
- Accurately index, route, assign, and attach documents within the claims management system to ensure complete and accurate claim files
- Assign bodily injury claims to appropriate casualty adjusters based on guidelines, complexity, and workload distribution
- Identify and escalate time-sensitive or high-impact legal and claim documents (e.g., letters of representation, demands, lawsuits, filings)
- Draft emails, letters, and routine to semi-complex written communications on behalf of adjusters and claims personnel, including correspondence to attorneys, claimants, and internal stakeholders
- Support workflow management to ensure timely claim progression and adherence to internal service standards and SLAsCreate, run, and interpret operational and claims-related reports to support workload management and tracking
- Communicate with internal teams (adjusters, litigation, and support units) to clarify document intent, resolve discrepancies, and support claim handling activities
- Provide cross-functional support to other auto claims units based on business needs and workload demands
- Maintain strict confidentiality and comply with all regulatory, legal, and company guidelines
Requirements:- 2+ years of experience in casualty claims processing, bodily injury, or litigation support
- Prior experience handling attorney correspondence, legal documents, or working in a claims/legal environment
- Experience drafting professional written correspondence to attorneys or legal representatives
- Strong understanding of claims workflows and legal documentation (e.g., demands, complaints, liens, LORs)
- High attention to detail with strong organizational skills
- Ability to prioritize and manage high-volume workloads with accuracy
- Demonstrated ability to learn quickly and operate independently after onboarding
- Proficiency in claims management systems and standard office software
Preferred Qualifications:- Experience supporting litigated claims or working closely with injury adjusters
- Familiarity with multi-state claim handling requirements
- Exposure to compliance or regulatory standards within insurance claims
Benefits:- AFIC offers a competitive salary and a comprehensive benefits package to support you
- Competitive Salary: Rewarding your expertise and experience
- Financial Security: 401K with up to a 6% company match
- Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
- Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. BestWork-Life Balance: Monday-Friday, 8 am-5 pm CST
Holidays: At Least 6 Paid Holidays
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time Personal Days: Separate personal days for sickness, family needs, appointments or personal matters Employee Recognition: We celebrate work milestones to show appreciation for your contributions Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
