Solutions Architect, Utilities, Customer Solutions Meter to Cash
west monroe partnersEvanston, IL
Solutions Architect, Utilities, Customer Solutions Meter to Cash
west monroe partnersEvanston, ILManager L7
APPLY NOW (opens in a new tab)Overview:
In this role you will architect end-to-end Meter to Cash solutions for utility clients, guiding technology integration and cross-functional delivery. You will work with CIS, MDM, CRM, CCaaS, and digital customer platforms to improve experiences and operations. As a trusted advisor in the E&U space, you'll help shape client solutions and contribute to business development while mentoring teams. This opportunity blends business and technology to drive measurable outcomes in a collaborative environment. Compensation / Benefitsmedical, dental, vision, basic life insurance 401k plan with company matchemployee stock ownership programannual bonusesunlimited flexible time offten paid holidays
Responsibilities:
- Architect end-to-end Meter to Cash solutions including meter reading, billing, payments, collections, and customer service
- Leverage platforms such as CIS, MDM, CRM, CCaaS, and digital customer solutions
- Support CIS and MDM integration and implementation aligned with client goals
- Design customer-facing digital tools (mobile apps, web portals, self-service)
- Collaborate with IT, operations, and customer service for cross-functional alignment
- Share expertise and train teams on emerging technologies like Kraken CIS platform
- Build client relationships as trusted advisor and SME in E&USupport business development through identifying opportunities and contributing to proposals
Key requirements:
- 7+ years in Energy & Utilities with Meter to Cash focus
- Proven expertise implementing or integrating CIS and MDM platforms (e.g., SAP IS-U, Oracle CC&B, Oracle Utilities MDM, Itron, Landis+Gyr)
- Familiarity with CRM, CCaaS, and customer-facing digital solutions
- Deep understanding of Meter to Cash lifecycle and related technologies
- Ability to design solutions that improve customer experience and efficiency
- Strong problem-solving and analytical skills
- Excellent communication and collaboration across IT, operations, and customer service teams
- Proficiency in leading technology implementations and integrations
- Bachelor's degree in Business, Engineering, Computer Science, or related fieldstrong communicationcollaborationclient-focusedCISMDMCRM
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Level
Manager L7
Location
Evanston, IL
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
yesterday