Dynadot is a leading domain registrar trusted by customers worldwide to register, manage, and protect their domains. As the internet has grown, so has the scale and sophistication of the abuse targeting it, such as, phishing campaigns, malware distribution, and spam operations. Our Abuse team is on the front line of that fight, working every day to investigate reports, take decisive action, and maintain customer trust. We’re growing the team and looking for an experienced Abuse Analyst who can hit the ground running, handle a high volume of nuanced cases with sound judgment, and help us stay ahead of a constantly evolving threat landscape.
Responsibilities:
Investigate and triage incoming abuse reports across multiple report types and severity levelsEvaluate evidence and make consistent, well-documented decisions on suspensions, warnings, and other actionsCommunicate clearly and professionally with reporters, registrants, and law enforcement/partner organizations as neededWork cross-functionally with Support, Legal, and Engineering on complex or escalated casesIdentify patterns in abuse trends and flag recurring issuesBring a critical eye to existing tools and processes, and share feedback and ideas as you get up to speedMaintain thorough, accurate case notes and documentation for every decision madeStay current on emerging abuse tactics, phishing techniques, and industry threat trendsPrioritize and manage a caseload independently, escalating time-sensitive or high-risk cases appropriatelySupport the development and refinement of abuse handling policies and internal guidelinesAssist with reporting and metrics on abuse volume, response times, and resolution outcomesQualifications 2+ years of experience in the mitigation of domain abuse/online harmsFamiliarity with common abuse types: phishing, malware, spam, DMCA/UDRP-adjacent disputesSharp judgment and confidence in making decisions based on available informationStrong written communication and attention to detail A collaborative mindsetExperience working with case management or ticketing systemsHigh degree of professionalism, especially when handling sensitive or contentious casesFamiliarity with internet infrastructureStrong sense of accountability and ownership over your projects and caseworkBenefitsFull-time positionCompetitive salary based on experience and performance4 weeks paid time off (PTO) per year, accrued twice per monthHealth benefitsCollaborative, team-oriented work cultureOpportunities for professional growth and skill development
