Job Description
Position Summary:
The Controls Application Engineer supports the AMER DX / CW / EDGE product line by acting as the primary interface between customers, sales engineering, and the global Application team. The role focuses on ingesting AMER-specific requirements into the software application layer - generating ETO (Engineer-to-Order) configurations, creating Sequences of Operation (SOO) by request, and translating regional needs into Kanban initiatives for execution over global baselines.
Responsibilities:- Customer & Sales Support
- Serve as the technical controls interface for AMER Sales Engineering and customers on PA product applications
- Respond to pre-sales technical inquiries regarding controls capabilities, communication protocols, BMS integration, and custom sequences
- Support bid/proposal activities with controls-specific technical content, SOO documentation, and application feasibility assessments
- Provide post-sales application support including commissioning guidance, controls configuration clarification, and field issue triage
- Interface with AMER Service for escalation resolution and field feedback loopETO Application Generation & SOO Creation
- Generate ETO software application variants based on customer-specific requirements (custom sequences, protocol configurations, I/O mapping, setpoint strategies)
- Create and maintain Sequences of Operation (SOO) documentation per customer/project request, ensuring alignment with the delivered application
- Validate ETO requests against platform capabilities and global baseline constraints
- Maintain ETO backlog visibility and delivery timelines in coordination with the Application team
- Requirements Ingestion & Kanban Execution
- Capture recurring AMER market/customer requirements and translate them into structured Kanban initiatives for regional execution over the global PA baseline
- Distinguish between one-off ETO customizations and requirements warranting baseline integration
- Prioritize and groom the AMER PA Kanban backlog in collaboration with the Regional Controls Leader and Product LineEnsure traceability from customer/market request → Kanban card → implemented feature → validated release
- Participate in Kanban cadences (replenishment, delivery planning) to maintain flow and predictability
- Cross-Functional Coordination
- Collaborate with the global Application team (EMEA) to ensure AMER regional initiatives integrate cleanly into the global PA baseline
- Interface with Product Management on feature prioritization and roadmap alignment
- Coordinate with Quality/Regulatory on documentation requirements for AMER-specific variants
- Support CRA compliance activities where AMER-manufactured PA units are destined for EU market
Requirements:- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related field 3-5 years of experience in HVAC controls application engineering, preferably precision cooling/data center environments
- Experience generating ETO configurations or custom application variants for thermal/HVAC products
- Proficiency in structured text (IEC 61131-3) and/or C/C++Familiarity with BMS protocols (Modbus, BACnet, SNMP) and system integration
- Ability to create clear, customer-facing Sequences of Operation documentation
- Strong customer-facing communication skills - able to translate technical controls concepts for non-controls audiencesUS work authorization required
Preferred Qualifications:- Experience with Kanban/Agile delivery methodologies in an engineering context
- Knowledge of precision air conditioning systems and data center thermal management
- Familiarity with Vertiv controller platforms or equivalent
- Experience supporting sales engineering teams in a technical pre-sales capacity
- Understanding of UL, ASHRAE, and NIST frameworks relevant to data center cooling
- Prior experience in a global, matrixed engineering organization
Key Competencies:
Customer Orientation - Understands customer/sales urgency and delivers actionable technical support with appropriate responsiveness
Requirements:- Translation - Converts customer requests and market signals into structured, executable Kanban initiativesETO Discipline - Manages custom application delivery with rigor, balancing speed with baseline integrity
- Global-Local Balance - Injects AMER needs into the global baseline without fragmentation
- Communication - Bridges the gap between controls engineering depth and customer/sales accessibility
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES:
Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIESHigh-Performance Culture Customer Focus Operational Excellence InnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer:
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.#LI-RB1About the TeamWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer:
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
