Operations Training & Development Specialist

Operations Training & Development Specialist The Operations Training & Development Specialist is responsible for developing, coordinating, and delivering training programs that ensure employees have the knowledge, skills, and confidence to safely and consistently build high-quality adventure vehicles. This role partners closely with Production, Quality, Engineering, Safety, and People Ops to onboard new employees, certify production associates, develop existing team members, and continuously improve workforce capability. The Operations Training & Development Specialist helps establish a culture of learning, accountability, and continuous improvement by ensuring training content stays current and that employees receive thorough training on topics that set them up for success. General Responsibilities including things such as: Lead and coordinate onboarding, new hire orientation, and training for new Operations team members, ensuring a consistent and engaging introduction to Storyteller's culture, operating expectations, safety practices, quality standards, and ways of working, Deliver hands-on, classroom, and on-the-job training across Operations functions, including Production, Quality, Warehouse, Procurement, and other operational roles, covering applicable processes, systems, tools, equipment, standard work, operating procedures, quality expectations, and role-specific competencies, Develop, coordinate, and maintain structured training plans and learning pathways for new hires, employees transitioning into new roles, and team members developing additional skills or cross-functional capabilities, Partner with Operations leaders and subject matter experts to define role-specific competencies, training requirements, and proficiency expectations and establish consistent methods for validating employee readiness and competency, Evaluate trainee progress and performance through observation, knowledge checks, practical demonstrations, and other appropriate methods; provide coaching and feedback to strengthen understanding, confidence, and competency, Partner with department leaders to identify individual and team skill gaps and develop targeted training, coaching, cross-training, and development plans to address operational needs, Coordinate and deliver refresher or remedial training in response to process changes, quality concerns, performance gaps, safety incidents, recurring errors, or other identified development needs, Participate in Root Cause Corrective Action and continuous improvement activities to determine when knowledge, training, documentation, or competency gaps contribute to operational issues and implement appropriate training solutions, Develop and maintain training matrices, competency records, training materials, standard work, job aids, certifications, and other documentation necessary to track employee development and ensure training requirements remain current, Conduct periodic observations and training audits to verify that documented processes and standard work are understood and consistently executed, escalating identified gaps and partnering with department leaders on corrective actions, Partner with Design & Engineering, Process & Quality, Supply Chain, and other teams to support the successful introduction of new products, processes, systems, equipment, and product changes by developing and coordinating the required training, Promote cross-training and workforce flexibility across Operations by identifying opportunities to expand team member capabilities and build greater depth and resilience across critical roles, Continuously evaluate the effectiveness of Operations training programs and recommend improvements based on employee performance, quality data, operational results, leader feedback, and evolving business needs, Contribute to the overall success of the Operations teams by co-elevating with team members through collaboration, cooperation, accountability, and camaraderie, Perform additional responsibilities and tasks as assigned to support organizational, Operations, and team goals.

Candidates should be aware that the physical demands listed above are representative but not exhaustive. The role may require additional physical tasks not listed here, depending on specific job assignments and production needs. Accommodations will be made in compliance with applicable laws for individuals with disabilities.