Sr. Portfolio Operations Lead

Responsibilities: Independently own and execute recurring portfolio operational processes, ensuring accurate, timely, and consistent delivery while resolving operational issues and exceptions. Collect, validate, consolidate, and maintain portfolio information across multiple stakeholders and source systems, proactively identifying and resolving data gaps, inconsistencies, and exceptions. Own the operational execution and quality of recurring resource management activities, including resource estimates, resource actuals, PMA operational support, and portfolio cost reporting. Administer Time Editor processes, including onboarding/offboarding, recurring communications, compliance monitoring, exception resolution, and follow-up activities. Produce recurring portfolio reports and operational deliverables, applying judgment to validate information, identify issues, and ensure outputs are accurate, complete, timely, and decision-ready. Develop and maintain operational controls, documentation, templates, checklists, work instructions, and other mechanisms that enable consistent and scalable execution. Monitor recurring portfolio operations, proactively identify gaps or exceptions, and drive required follow-up and resolution across stakeholders. Partner with Portfolio Enablement to translate operational needs and process gaps into business requirements, validate solutions, and lead operational testing and adoption of tooling enhancements. Identify and implement improvements to recurring portfolio operations through standardization, simplification, stronger controls, and reduced manual effort. Develop and maintain the operational knowledge, documentation, and training needed to support onboarding, knowledge transfer, and continuity of recurring portfolio operations. Use operational data and trends to assess process health, identify recurring issues and root causes, and recommend or implement improvements.

Qualifications: Bachelor's degree in Business, Engineering, Information Systems, Operations, or a related field, or equivalent practical experience. 4–7 of experience in portfolio operations, business operations, operational reporting, business analysis, or a related operational function. Demonstrated ability to independently own and execute recurring operational processes with a high degree of accuracy, organization, and attention to detail. Demonstrated ability to identify operational risks, gaps, and exceptions, exercise sound judgment, and drive issues through resolution with limited oversight. Experience collecting, validating, consolidating, and maintaining information from multiple stakeholders and source systems. Strong business and data acumen, with the ability to use operational data and trends to identify issues, assess process health, and inform improvements. Experience producing high-quality portfolio or operational reporting and translating complex inputs into clear, accurate, decision-ready information. Strong organizational and prioritization skills with the ability to independently manage multiple priorities and deadlines in an environment with evolving requirements. Strong written and verbal communication skills with the ability to work effectively across cross-functional teams. Demonstrated ability to identify and implement process improvements that increase operational efficiency, quality, consistency, or scalability. Advanced proficiency with Microsoft Excel, PowerPoint, and collaboration tools. Experience supporting portfolio operations, strategic planning operations, resource management, or business operations within a complex organization. Experience supporting recurring resource, financial, reporting, or operational processes. Experience working with enterprise business applications such as Jira, ServiceNow, OnePlan, Power Apps, or similar platforms. Experience developing operational documentation, procedures, and training materials. Experience in the gaming, entertainment, technology, or software industry is preferred. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $134,900—$202,300 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.