Warehouse Operations Manager Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics. Implement and enforce OSHA safety standards, including regular safety drills and compliance audits. Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance. Develop, implement, and continuously monitor quality control and quality assurance processes. Analyze operational performance data to drive continuous improvement and optimization across all processes. Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery. Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations. Lead daily operational meetings and conduct team performance evaluations. Recruit, onboard, and manage relationships with DSP partners. Design and implement training programs to enhance service quality and operational efficiency. Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization. Manage both in-house and outsourced fleet resources to maximize capacity and efficiency. Continuously optimize pickup models, logistics processes, and resource planning strategies. Collaborate with internal teams and external partners to ensure smooth and aligned operations. Handle daily operational issues and respond quickly to emergencies or unexpected situations.
