Mortgage Loan Originator Assistant

ESSENTIAL FUNCTIONS: Walk customers through application process and follow up on any outstanding items. Assist MLO with customer pre-qualifications as needed. Communicate with customers and prospects regarding rate inquires, appointments, loan status, title, commitment follow-up, and other information deemed necessary. Perform thorough pre-processing of conventional, government and portfolio residential mortgage files: Assure all components to the file are ordered, copied and included in the loan package prior to processing. Follow up on home buyer inquiries and application progress. Utilize the Bank's mortgage technology systems regularly, including Encompass and Direct Underwriting for data input to record and track loan progress. Maintain strong working knowledge of Secondary Market automated underwriting systems. Prepare and process Cash +/pre-approvals and submit to underwriting. Schedule and confirm appointments and review with customers all documents needed at time of application to ensure efficiency. Communicate to Realtors the status of applications. Keep sellers/buyers attorneys informed of loan status. Make joint sales calls as needed. Serve as a liaison between MLO and the Mortgage Operations team. Follow up with past customers to maintain positive relationships with the Bank. Provide marketing support to MLO including preparation of marketing materials and Total Expert. Keep up to date on Bank Policies, Laws and Regulations that govern residential mortgage Confirm and/or cross-sell additional banking products. Demonstrate the behaviors outlined by the GRB Experience. Assist in other areas as needed.

EDUCATION AND EXPERIENCE: High school diploma or GED (Associate's degree preferred) and a minimum of 3 years of residential mortgage sales and/or processing experience or the equivalent combination of education and experience. Must have or be able to obtain a National Mortgage Licensing System (NMLS) number and remain active with the S.A.F.E Act registration throughout the duration of employment (with GRB assistance).

COMPETENCIES: Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile. Lead by example. Identify current or potential problems, take ownership and see them through to resolution. Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments. Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients. Demonstrated PC literacy. Strong understanding of the mortgage industry is required, as well as familiarity with Secondary Market mortgage lending.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment is an indoor, climate-controlled office setting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law. THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.