Job Summary:
The Donation Attendant is responsible for greeting donors, accepting donations, providing excellent customer service, and maintaining a clean and organized donation area. This role plays a key part in supporting store production goals by ensuring donations are processed safely, efficiently, and in accordance with company standards.
Duties and Responsibilities:
Greet all donors promptly, professionally, and with a positive attitude.
Safely unload donations from vehicles using proper lifting techniques.
Sort donations into correct categories (textile, hard goods, electronics, etc.).Identify quality issues and follow company guidelines for discarding unsellable items.
Tag and move donations to the appropriate staging or production areas.
Maintain a clean, safe, and organized donation dock and surrounding areas.
Follow all safety policies, including handling large items, sharp objects, chemicals, and waste.
Report any safety hazards, equipment issues, or incidents immediately.
Ensure dock doors, donation bins, and equipment are secured when not in use.
Assist with donation flow to production to ensure steady work for processors.
Help with light janitorial tasks around the dock and donation area.
Communicate donation volume trends or quality concerns to management.
Support store team members as needed during high-volume periods.
Offer assistance unloading donations and provide receipts as needed.
Ensure donors understand what items are accepted and not accepted.
Represent the company's mission and values through exceptional service.
Education and Experience: High School Diploma or GED preferred Prior retail experience preferred
Physical Requirements:- Ability to stand and walk for extended periods
- Must be able to lift up to 50 pounds
- Ability to work in varying temperatures, including outdoor donation areas.
