Spa Desk Attendant - New York, NyWe are seeking a composed, knowledgeable, and hospitality-driven spa desk attendant to serve as the primary point of contact for our spa experience. This role is responsible for managing the day-to-day flow of the spa reception, ensuring every member arrives feeling welcomed and leaves having received a seamless and luxurious experience.
What You Will Do:- Spa Reception & Member Experience
- Welcome all spa members and guests with warmth, professionalism, and a personalized approach
- Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software
- Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming
- Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff
- Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard
- Revenue & RetailDrive treatment bookings, upselling of upgrades, packages, and retail products
- Process payments accurately and maintain accurate transaction records
- Manage retail display and inventory at the spa desk in collaboration with the retail supervisor
- Meet individual booking and retail revenue targets as established by spa leadership
- Operations & Communication
- Maintain therapist schedules and communicate booking updates and changes promptly
- Coordinate with the broader front office team for member arrivals and cross-departmental service requests
- Monitor spa supply levels and communicate replenishment needs to the spa supervisor
- Ensure all guest records, preferences, and contraindication forms are accurately maintained
- Requirements1 to 3 years of spa reception, front desk, or luxury hospitality experience required
- Working knowledge of spa services, treatments, and wellness terminology
- Experience with spa management software such as mindbody, book4time, or similar
- Calm, composed demeanor with the ability to manage high-volume booking periods
- Strong verbal communication and interpersonal skills
- Genuine enthusiasm for wellness and luxury service
- Flexibility to work mornings, evenings, weekends, and holidays$19 - $21 an hour
