Customer Care Intern - Summer 2027 Nebraska Public Power District (NPPD) has an immediate opening for a Customer Care Intern - Summer 2027 located at Norfolk Customer Care Center in Norfolk, Nebraska. Position closes December 4 at 11:59 p.m. Central Time. The Customer Care Intern will have a shift assignment of 8-4:30pm the first week of starting the internship for training. Shift assignment will be adjusted to 4:00pm-12:00am for the remainder of the internship. Work schedule will be Monday - Friday with no weekends. This position will report to the Customer Services Lead.
Position Summary:
This is a temporary entry-level customer care position. Incumbent assumes primary accountability for customer relationships by assisting customers with after normal business hours with inquiries, requests, and outage calls. Education, Training and Experience: The student must be enrolled in an accredited two-year or four-year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major and must maintain enrollment throughout the internship. The internship/training must be in the student's field of study. College credit may apply to some internships. Excellent keyboarding skills (minimum of 35 words per minute), completion of written and grammar skills test, and the ability to present oneself in a professional manner is required. Licenses and/or Certifications NA
Essential Duties & Responsibilities:
Provide excellent customer service to internal and external customers by providing knowledge-based solutions to customer issues that are in the best interest of NPPD and our customers. This includes account collections, requests, and outage calls. Ensure the integrity of information provided to customers by referencing specific procedures and reference documents. Effectively use NPPD systems such as SOS, CISCO phone system, and SharePoint to successfully complete assigned tasks. Follow NPPD safety processes and procedures. Accountable for other duties as assigned.
Core Competencies:
Customer Focus Employees & Teamwork/Diversity & Inclusion Integrity/Excellence Public Service/Environmental Stewardship Safety
Salary Information:
Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range.
Pay Grade:
99 Hourly Typical Pay Grade Starting Salary Range: $20.00/hour Interns eligible for $1,000 housing stipend. Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District. Nebraska Public Power District is an Equal Opportunity Employer. We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.
Benefits
Salary:
Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary listed in posting, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range.
Retirement Savings: NPPD employees may participate in two retirement plan options a 401(k) plan and a 457(b) plan. Both plans allow for pre-tax or Roth contributions. After the first six months of employment, the 401(k) plan includes a generous matching contribution from NPPD. The five-year vesting period begins on an employee's hire date. Our retired employees are eligible for retiree healthcare benefits as well as a life benefit paid out to designated beneficiaries upon their passing.
Health & Wellness: At NPPD, we care about the health and wellness of our employees. We offer new teammates two competitive hospital / medical plan options to fit their lifestyle and family needs. We also make an annual contribution to employee Health Savings Accounts, which can be used to offset out-of-pocket expenses. Employees and their spouse are invited to participate in a variety of wellness initiatives offered throughout the year as a way to enhance their wellness, reduce health risks and promote healthy lifestyles.
Other Benefits:
Employees earn vacation on a schedule commensurate with their years of service. We also offer paid holidays as well as personal and family medical leave, including birth mother recovery leave and parental child bonding leave. All full-time employees receive a life insurance policy equivalent to two times the participant's annual salary at no cost to the employee. NPPD also offers dental and vision insurance as well as personal accident, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, pre-paid legal/identity theft, and short-and long-term disability insurance plans. Additional benefits include college tuition reimbursement, relocation assistance and complimentary access to an Employee Assistance Program.
