Customer Experience Specialist

Category: Customer Experience

Location: Richmond, VA, United States

Schedule: Full time

Posted: 2026-10-13 Exciting opportunity to join Honeywell as a Customer Experience Specialist! As a Customer Experience Specialist for Call Center, you will be a part of the Smart Energy – Smart Grid Solutions business which supports the growing demand for energy efficiency and utility solutions. In this role you will serve as an advisor and subject matter expert for the portfolio of Energy Conservation programs to enhance customer satisfaction. You will report directly to the Sr. Customer Experience Supervisor, and you'll work from our Richmond, VA office on a hybrid work schedule.

KEY RESPONSIBILITIES: Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner Learn the portfolio of Energy Conservation programs we manage on behalf of our customers Uncover customer needs and interests, help customers navigate the Energy Conservation programs to identify the most beneficial option, and route them to the appropriate program Discuss eligibility requirements as defined in the terms and conditions Partner with program teams to ensure timely resolution of customer inquiries QualificationsYOU MUST HAVEWorking knowledge of call center practices and technology Schedule flexibility, evenings may be required occasionally in the future (until 8pm); Saturdays may be required in future (one Saturday a month) WE VALUEHigh School Degree or Equivalent Minimum of two years of call center experience supporting utility rebate programs Excellent written and verbal communication skills Interpersonal skills, ability to quickly establish and maintain rapport with customers BENEFITS OF WORKING FOR HONEYWELLIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 10/13/26 The hourly range for this position is $17.26-$21.63. Please note that this compensation information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. ABOUT HONEYWELL TECHNOLOGIESHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn moreTHE BUSINESS UNITHoneywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

About the company: Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.